EKA IMODAGBE

*** ***** ****** • Winnipeg Manitoba • R3T 2R7 • 204-***-****• ac8kgk@r.postjobfree.com

PROFESSIONAL PROFILE

Over 3 years of professional experience in Administrative and Customer Service roles.

Ensuring customer satisfaction through assisting customer’s with product selection and assisting other staff members with customer questions and concerns.

Ability to build and maintain a positive relationship with clients and customers, as well as the ability to work well within a team environment.

Able to work effectively and efficiently gathering information for specific projects and to meet company deadlines on time.

CORE COMPETENCIES

Relationship Management • Organizational Skills • Communication Skills • Research• Teamwork • Leadership Skills• Continuous Self Development • Decision-Making• Innovation• Customer Service Analytical & Problem Solving • • Data Entry & Analysis

WORK EXPERIENCE

Editor- Leartify, Online Media House, Winnipeg, Manitoba

June 2016-Present

Use computer word processing, spreadsheet, and database software to prepare reports, memos, and documents.

Prepare and send outgoing faxes, mail, and courier parcels.

Research potential news and features to be cast on the page.

Forward incoming general e-mails to the appropriate staff member.

Search and Arrangement of web content.

Update and ensure the accuracy of the organization's databases.

Write content write-up and prove read others work

Fossil Company – Sales Representative, Winnipeg, Manitoba

May 2017 – August 2017

Communicated and assisted customers accordingly.

Worked very well with teams and learned new skills.

Kept track of arranging merchandise.

Learnt about product in order to give the customer full information when selling it.

Track stocks of office supplies and place orders when necessary

Assist colleagues whenever necessary

Customer Service Specialist – Wal-Mart Canada, Winnipeg, Manitoba

August 2015 – February 2016

Achieved marketing sales objectives by meeting customer needs and requests concerning diverse products and services.

Educated customers on different products and opportunities benefited from the Wal-Mart master card application.

Created an exceptional customer experience by making sure customers were diligently assisted and ensured customers were happy with products and services

Engaged customers in conversations to understand and meet their current and future needs by providing them with the appropriate product and service

Contributed to achieving set targets and goal for the branch and overall industry growth

Marketing Manager - Idrisima Global Concept Abuja, Nigeria April 2013- August 2014

Achieved marketing and sales operational objectives by contributing marketing and sales

Information and recommendations to strategic plans and reviews

Improved product marketability and profitability by researching, identifying, and capitalizing

On market opportunities; improving product packaging, and coordinating new product development

Sustained rapport with key accounts by making periodic visits; exploring specific needs; anticipating new opportunities for clients.

Handled new customers with conviction, understood and analyzed their requirements in order to suggest the products best suited for their needs

Supply Chain Consultant - Ministry of Public Works and Transport, Nigeria

December 2013 – May 2014

Identified clients’ problems, opportunities and risks associated with new start up opportunities and businesses

Gathered and analyzed relevant data related to the investment in new construction or outsourced projects in the local community

Conducted client interviews and facility visits; ensured merchandise was in good condition before being processed and shipped

Developed and evaluated alternative strategies; critically analyzed specific strategies to ensure appropriate needs are met while reducing cost

Managed new and existing clientele base to ensure maximum satisfaction with products and services

VOLUNTEER EXPERIENCE

Siloam Mission

2018

Volunteered in the monthly clothes and food donations

Event Planner and Youth Leader- All Nations Full Gospel Church

2015- Present

Lead the youths accordingly

Helped planned events for the church

EDUCATION

International College of Manitoba

o2014

University of Manitoba, Canada

oBachelors’ of Arts: Major in Political Studies and Minor in Business.

o2015-present

References

Available upon request

Contact this candidate