System Administrator Air Force
Resume:
Robert P. Chavez
************@*****.***
IT Support Specialist
Summary:
Experience in support of large Operation Data Center 24/7, by providing real-time operational and mission support for ground segment network data centers.
Over ten years’ experience with UNIX/Linux and Windows Platforms as an administrator managing data network centers by supporting end-users, hardware, and software. Provide solutions for lab infrastructure enhancements. Supports test engineering Integration, development.
Experience using VM vSphere to manage Windows & Linux network data systems. Used Remedy to track and resolve technical issues.
Provide technical expertise to resolve computer-related problems using research & analysis processes.
Excellent problem solving skills with ability to effectively communicate complex technical information to non-technical audiences.
Excellent skills in all facets of production development life cycles, from analysis and design through development, implementation, documentation and user training.
Experience with setups of all electronic equipment consisting of TV’s, audio equipment, computer equipment and all other apparatus.
Education:
DeVry University, Pomona, CA
BS, Technical Management, Business Management and Computer Information Technology,
Chaffey College, Rancho Cucamonga, CA.
AS, Electronics
Skills:
MS Windows Base Operating Platforms
UNIX / Linux Red Hat System Administrator
Windows Server 2003, 2008, Active Directory
MS Office
Cisco Routers & Switches
A+ Plus
Security + Plus 401
Centos 6/Yum Administrator
Sun, SGI, HP, Dell, & Toshiba laptops and PC’s.
Relevant Coursework:
Voice / Data Communications
Computer Networking
Telecommunications for Managers
Management Principles
Computer System Repair
System Administration SGI
Project Management
CCNA Cisco: Router & Switches Training
Professional Experience:
System Administrator 2 (Gryphon Technologies, LC), Jan 2016 – Present
Location Naval Surface Warfare Center Corona Division
System Administrator 2: Support business Applications and Provide Help Desk Support to all End-Users.
Provide Network Support; Troubleshoot hardware and software problems.
Install configure, and update Window 7, 8. & Windows 10 computer systems.
Responsible for the Measurement Science & Engineering department by maintaining the IT network Helpdesk department.
Provide technical software, hardware and network problem resolution to all computer users by answering questions to providing problem solving diagnosis and guiding users through step-by-step solutions.
Use troubleshooting skills with the ability to clearly communicate technical solutions in a user-friendly professional manner to all end users.
Follow all escalation procedures according to service level agreement.
Use remote control tool to assist end users when needed.
Provide an accurate record of each call by using Access incident database tracking tool.
Act as a technical resource to others to resolve problems and issues.
Anticipate customer needs and proactively identifies solutions.
Plan, prioritize, organize and complete work to meet established objectives.
Network Runners
Linux Administrator Naval Base, San Diego, Ca. March 2 2015 – May 2016
Linux Administrator: Responsible for 400 servers.
Perform system upgrades by installing patches and updates using Yum & RPM management applications.
Used VM vSphere to manage the Linux network data center.
Used Remedy to track and resolve technical issues.
Remote log-in using Citrix, Jumpbox & putty, to manage the data network centers to support end-users, hardware, and software. Perform file transfer using Putty & WinSCP.
Created user accounts and service accounts.
Perform system hardening by implementing STIGS to complete system securities.
Was part of the Transition Team for implementation to replace legacy servers.
Supports test engineering Integration & development.
Created system documentation.
Completed Configuration Management for Windows/Solaris Operating Systems.
Prepare Engineer Analysis for corrective action.
Used Visio to update and correct diagrams.
Submit change orders for final testing and check out. Completed training in VMware, and NetApp.
AT&T Government Solutions, (Camp Pendleton System Administrator), May 28 2014 – Feb 2015
System Administrator Support on large Operation Data Center by providing real-time operational and mission support for the US Marine’s network data center.
Perform system configuration, installed patches and enhancements and hardware upgrades.
Support over 50K end-users’ for Linux and Windows base platforms for every day troubled areas.
Responsible for Windows Operations Systems support and data center readiness.
Used Remedy for ticket tracking and disposition.
Used IBM Console Management, supporting 50k end-user support by installing patches, enhancements, and upgrades. Service and perform repairs & replacement for all peripherals consisting of workstations, laptops, printers, software applications & various hardware equipment.
Raytheon Systems Company, Dulles, VA Feb 2004 – Mar 2013
Senior UNIX/Linux System Administrator, Beale AFB, CA
Subject Matter Expert supporting large Operation Data Center 24/7 by providing real-time operational and mission support for ground segment network data center.
Maintain large complex area networks and local network systems consisting of Unix Servers, MYSQL Database, Windows operating systems, and all SGI computers & Sun workstations.
Worked with lrix-6.5, Solaris 10, UNIX/Linux Red Hat Enterprise Servers & Window XP, 7, 2003, 2008 servers based platforms.
Used batch files to transfer large data from data centers to file backup systems for dissemination.
Completed SGI training in System Administration and Servicing SGI computer systems.
Configure DNS/DHCP Servers with domain names and assigning TCP/IP addresses.
Wrote Perl, Shell, & Bash scripts for troubleshooting and analysis.
Experience supporting Production and Development Server verification & check out.
Manage and maintain VMWare & DNS management with BIND and INC for DHCP.
Perform field service duties by travelling overseas to administer and manage complex communications network systems for the Air Force.
Maintain Cisco switches and routers.
Performed system software and hardware upgrades.
Completed Security Plus certificate and 6 Sigma certified.
Sencom Corp. (U.S. Customs Contract) Jan 1999 – Jul 2004
March Air force Reserve Base, Riverside, CA
Computer Network technician Specialist
UNIX/Linux Red Hat Administrator: performed installation/configuration, operation, and maintenance of systems hardware and software.
Responsible for Windows Server 2003, 2008, XP, & Windows 7 for selected customers.
Maintain support for Oracle & MYSQL Database and RAID Storage System.
Performed Net backup and Backup/Recovery PMI's at end of shift
Administer maintenance and repair on Large Area Networks and local network systems consisting of Unix Server and Windows Server computer systems.
Set up T-l lines by configuring Cisco Routers, Hubs for network connections and Nortel Mail Server.
Perform maintenance on PBX Switching System (Nortel phone network system), and modems.
Responsible for managing communications consisting of UHF, VHP, & Microwave Radios and Radar Network Systems.
Used Demarc Panel to troubleshoot telephones lines for automatic dial up networks
Used digital analyzers and tools to monitor Large Area Networks.
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