Brian G Marble

435-***-**** ac8kez@r.postjobfree.com

Highly skilled and motivated Technical Support Engineer with 8+ years experience (including remote). Strong ability to cordially engage and communicate with customers for sales, training, support and troubleshooting. Proficient and exposed in a multitude of technologies with a deep thirst for learning and sharing. Experience

Sr. Technical Support Engineer

LandEZ Inc.

● Produced solid customer relationships as product issues were addressed through superior problem solving and training.

● Excelled at providing for customers requiring Tier II and Tier III support.

● Ensured ongoing customer success as upgrades to SAAS document imaging system were underway that was implemented using HTML5, Javascript, CSS and VBscript.

● Performed for customers and other stakeholders as sales increased 11 times while implementing new products and enhanced features.

● Presented products and solutions to customer executives and their development teams.

● Planned and modified product configurations in the SAAS product to improve scaling and lower costs by 50 per cent.

● Coordinated customers, management and engineers to assess and meet hardware needs and system requirements.

● Designed and implemented conversion from single servers to virtual machine environment including hardware, redundant hardware, Linux, Windows, KVM, DNS, Active Directory, MS SQL, PostgresSQL, MySql, Apache and IIS.

● Built and maintained custom dashboard using SAAS data and Google Analytics. Software Engineer

CSC Inc (InGeo Systems Inc)

● Implemented new features and performed maintenance on client / server system for 125 users using VB6, SQL and Javascript.

● Determined customer objectives even when they were ambiguous and fluid.

● Collaborated with testing, build and other software engineers using agile methods.

● Performed continuous base level ETL and data validation testing in SQL environment.

● Defined and executed implementation plans for new and existing customers.

● Designed major upgrade to residential and commercial appraising integration handling about 43000 real properties by 12 appraisers for annual reappraisals .

● Performed UI overhaul to county recorder's software to improve efficiency of workflow by 85 percent.

● Conferred with team of systems analysts, engineers, programmers and others to design systems and obtain information on project limitations and capabilities, performance requirements and interfaces. Technical Support Engineer / Developer

Commodities Risk Analysis

● Coded, tested and implemented risk analysis software application in an agile environment with product manager. Successfully migrated 60 percent of customers.

● Implemented security features using Java and HTML in document distribution system to increase revenues and reduced copyright infringements.

● Designed and coded macros, VBA code and VB Scripts to automate day to day data collection processes. This included SQL, Excel and system maintenance

● Developed system engineering, software engineering, system integration, and distributed system policies and architectures to increase systems efficiencies by 80 percent.

● Gathered staff and clients challenges to understand and specific system requirements. Met goal of including solving or training to solve 90 per cent of these. Technical Support Manager

Hamilton Avnet / MicroSystems

● Trained and Managed Technical Support Engineers for 12 sales offices across US.

● Provided extensive sales support to corporate and wholesale customers.

● Designed knowledge base system to increase collaboration among engineers.

● Performed training to inside and outside sales team as company grew from $2 million to $60 million in revenue over a 30 month period.

● Performed as a key asset in acquiring new product lines for sales and marketing teams.

● Ensured support engineer viability through training, coaching and goal oriented performance. Skills

Communication - Excellent speaking, listening and writing ability to teach and commit customers. Languages - Python, PHP, VB, ASP, VBA, Java, HTML, CSS, Jquery, Javascript, VB Script Technical Experience - KVM, Active Directory, DNS, TCP/IP, SQL, Oracle, SQLite, VOIP, RF Comm, ETL Systems - Windows Server, Unix & Linux, OpenWRT, Dell and SuperMicro Servers, Embedded Servers Application Development - statistical analysis, legacy maintenance and conversion, GIS/Mapping, 3D charting, wifi and wireless data connectivity (including IoT), user interface design and maintenance, complex logic, data parsing, web and client /server applications, DB Replication, Apache, IIS, VPN communications, APRS messaging, Image and document management, Asterisk implementation, SIP connectivity Integration Experience - MS Access, Excel, Crystal Reports, PDF, QuickBooks, Google Business Education

Utah State University B.S. Economics

Minors Computer Science, Business Management

Other

Web Development (front and back end)

Landlight.com 10000Maps.com NETCarz.com MLion.org

SpringCreekWaterCompany.com AWHC.com

Open Source Contributions

Baker - APRS Message Processing

CartoPress - GIS map printing to PDF using Google Map API and OpenLayers map2xml - convert Mapserver .map files to same in .xml Participation in local tech groups/clubs for learning and teaching

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