Shilpi Sinha

*** ********* ********,********, ** - L6R1J8

Email: ac8kcj@r.postjobfree.com

Cell: 437-***-****

https://ca.linkedin.com/in/shilpi-sinha-586128b2

Career Overview:

7+ years of progressive experience in Quality Assurance in CRM,financial and telecom domain.

End to end software development life cycle (SDLC) testing expertise in Agile (scrum and Kanban), waterfall, and iterative methodologies.

Created test strategy, test plans, test scenarios, test cases, test execution report and tractability matrix for complete STLC (Software test life cycle).

Tested Web, Mobile, IVR, POS and Desktop applications according to customer requirements.

Mobile testing on Android and iOS for various devices to test Native and Web based apps for responsive design and accessibility.

Experienced in Call solution such as Cisco contact center and Genesys.

Excellent coordination and communication while testing execution on environment setup, defect management and reporting in both offshore and onshore model for SIT/UAT.

Attended and participated in daily standups, sprint planning, walkthroughs, retrospective meetings.

Created acceptance tests and tested user stories according to sprint plan.

Experienced in managing offshore team.

Proficient in all flavors of testing such as smoke, functional, integration, system, accessibility, cross browser, cross platform, release and API testing.

Extensive hands on experience in test management tools: Quality Center (HPQC/ALM), Microsoft Test Manager(MTM), Test foundation server(TFS) and JIRA, Communication tools: Slack, HipChat, Google Doc, bug management tools: Bugzilla and automation tools: HP UFT, Appium and Selenium.

Experienced with work management tools such as Microsoft Outlook, PowerPoint, Excel and Word, CC Cleaner, Notepad++, Gsuite etc.

Code pull, merge and create branch using GIT and Jenkins.

Experience

Sr.QA Analyst Feb 2016–Present

Upstream Works, Vaughan

Description:

Upstream Works provide Cisco Finesse an agent desktop contact center solution with Omnichannel to increase agent success and enhance customer experience. It provides complete Omnichannel customer interaction history and creates reports by each channel for seamless integration in written and verbal communication. This provides customer a great level of visibility and decision making capability.

Responsibilities:

Participating in sprint planning, scrum and retrospective meetings to understand the requirements, helped in creating effective user stories for product backlog items on JIRA.

Coordinating with offshore team for testing execution report and defect management meeting with developers and other stakeholders

Collaborating with Scrum Master, product owner and Development team members in release planning, estimation, and delivery.

Creating test plans, test cases, test scripts based on user story, executing test cases and scripts.

SME (Subject matter expert) in mobile Projects for contact centre app.

Testing native and web app for contact center on various combination of OS versions, device models and browsers for Andriod, iOS and web.

Testing mobile app for installation, uninstallation, over installation and updates for different versions.

Performing accessibility testing for IOS and android such as: Zoom, Scroll bar, Images, text, colour, The Roter, TalkBack and back word/Forward arrow according to W3C standard.

Performing IVR testing for IVR Program Flow Test, IVR Voice Recordings Verification, IVR Error Condition,Database Access Test, Disabled Communications Test, Call Transfer or Call Routing,Dual-tone Multi-frequency (DTMF) Input customer’s phone call, taking customer’s requests, providing information on new products, transferring calls to agents based on customer request.

Training new team members and developers for application and processes.

Picking the stories from Kanban/Scrum board according to WIP (Work in progress) and assigning back to developer to close after testing.

Performing Smoke,Sanity, Functional, IVR, GUI, Integration, System, End to end, UAT and Release testing on products at different stages of development life cycle.

Identifying and consolidating regression test cases for optimum code coverage and execution.

Carrying out usability and cross browsing testing on different browsers including Chrome, I.E, and Mozilla Firefox

Code pull, branching and merge in test life cycle using GIT bash and Jenkins.

Performing back end testing in SQL server by manipulating test data, validating stored procedures and checking traffic.

Checking and debugging console errors and logs to identify communication issues between components.

Integration testing for communication with Salesforce.

Scripting and automation regression testing on Selenium web driver.

Environment:

.NET, C#, SQL Server 2012, Oracle, Windows Server 2012, IE, Chrome and FireFox, Jira, Visual Studio 2012, GIT, HipChat, Google Docs, Notepad++, RESTful, Jenkins, Selenium, CustomJS, Postman, Selenium.Twillo, Andriod, IOS,IIS.

QA Analyst Jan 2013–Dec 2014

Alterna Savings, Etobicoke

Description:

Alterna Auto Loan credit application was designed for Canadian automotive dealers to provide real time customer credit approvals for loan. This project was based on agile methodology.

Responsibilities:

Participated in sprint planning meetings to understand the requirements and provided testing estimates in sprint planning session

Identified and created test data in QA environment.

Wrote test cases in MTM (Microsoft Test Manager).

Consolidated regression tests suite as per sprint user stories impact on existing application in MTM.

Logged bugs, defined severity and priority, followed up with developer on TFS (Team Foundation Server)

Attended daily standup meetings to provide the status

Conducted cross browser testing with dealer lending application on Mozilla, IE and Firefox.

Attended sprint review and demo with product owner and other stakeholders.

Performed backend testing using SQL queries for Data Validation.

Performing Functional, Integration, GUI,System,End to end testing,UAT and Release testing on the product on different stages of development life cycle

Deleted and installed SSIS packages and executing SQL jobs.

Participated in sprint retrospective meetings to provide the input for improving testing efficiency.

Environment:

.NET, C#, SQL Server 2008 R2, Oracle, Windows Server 2008, IE, Chrome and FireFox, Quality Center 10,Jira

QA Analyst Feb 2012- Nov 2012

Scotia Bank, Toronto

Home Improvement Loan Program

Description:

This was a project on Home Improvement loan.

Responsibilities:

Reviewed HLD (High Level Design), BRD (Business Requirement Document), SRD (Systems Requirements Specification) for creating high level test scenarios and test cases.

Attended walkthroughs and provided input the QA efforts in test plan.

Executed test cases and logged defects on quality center (HPQC).

Coordinated with development and BA(Business Analyst) for issues and bug fixes.

Involved in SIT and UAT and deployment management on test environment.

Involved in black box and white box testing on web-based application.

Wrote and executed test cases in Quality Centre by mapping them to the requirements/ used cases.

Scripted SQL queries for fetching the data from database for data validation test cases.

Consolidated and ran regression for impacted existing functionality using impact analysis matrix.

Investigated problems, found their root cause, and clearly documented findings.

Environment:

.NET, C#, SQL Server 2008 R2, Windows Server 2008, IE and Fire Fox, HP Quality Center 10.0

Junior QA Tester Jan 2010– Nov 2011

Tata Indicom Limited

Customer Service Online Complaint Portal

Description:

It was an online customer complaints portal project. Portal was used for managing customers complaints using valid credentials which they can acquire by creating profile on the website.

Responsibilities:

Analyzed functional and requirement documents of the project.

Created test scenario, test cases on the basis of test plan and BRD.

Scripted and executed test cases manually.

Performed regression testing.

Performed testing for the entire application and reported the defects using Bugzilla.

Interacted with client for further clarification on UAT.

Did walkthrough and interacted with developers to resolve issues.

Environment:

QTP 9.5, Java, XML, QC, Oracle

Skills and Tools

Languages :SQL, JAVA, JavaScript, C#

Test Tools : HP ALM, MTM, QTP 10.0

Bug Reporting :HP ALM/QC, BUGZILA, JIRA, TFS

Web Languages : HTML, CSS3, Javascript

Database : SQL Server 2005/2008 R2, Oracle 9i/10g

Operating System : Windows 98/NT/2008/XP/Vista/7, Sola-ris, MS DOS, Mac OS, IOS X

Virtual Machines : VMware, Virtual Box

Education and Professional Development

Bachelor of Business Administration.

Diploma in computer science.

Contact this candidate