QA Analyst/Automation tester

DALJEET KAUR

Toronto, ON* 289-***-**** * *********@*****.***

CAREER OBJECTIVE

Quality-oriented professional with 7 years of experience and a proven knowledge of manual and automation testing. Aiming to leverage my skills to successfully fill the QA Analyst/Automation Engineer role at a growing company.

SUMMARY OF QUALIFICATIONS

Strong background and expertise in Software Testing (Manual and Automation) with a solid understanding of Test Planning, Test Design, Test Execution and Defect Reporting & Tracking.

Expertise in Understanding and Analyzing Test Requirements, Tracking changes and maintenance of Test Requirements.

Well acquainted with all phases of SDLC and STLC.

Proficient in Test Automation using UFT (Formerly QTP) and Selenium Tools.

Strong Experience in Automating Web Application Testing using Selenium WebDriver with TestNG framework.

Well versed with Handling Elements in Selenium WebDriver.

Experience in Data driven Testing, Cross browser testing and Parallel Test execution using Selenium

WebDriver, TestNG and selenium Grid.

Strong knowledge of manual API testing using POSTMAN and automation testing using httpclient with Selenium.

Experience writing java scripts using Selenium web driver.

Great knowledge of Java concepts such as method overriding, method overloading, Inheritance, Polymorphism and exception handling.

Expertise in implementation of Automation framework using Selenium.

Proficient in devising all the artifacts of testing such as Test Scenarios, Test Cases, Defect Reports and Test Summary Report.

Self-motivated, energetic and highly ethical in all work-related assignments thus able to immediately contribute to corporate goals and objects.

Good written, communication, interpersonal skills, proven team player with an analytical mind bent to problem solving and delivering solutions.

Capable of flourishing in fast-paced and diverse work environment and interested in learning new technologies with high degree of motivation.

TECHNICAL SKILLS

Testing tools: JIRA, HP ALM Quality Center, QTP/UFT, Selenium Web driver, SOAP UI, POST MAN

Programming Languages/Framework: C/C++, SQL, PL/SQL, HTML, JAVA, XML, PHP, JAVASCRIPT

Platforms: Windows9x/2000/NT/XP/ME/VISTA/7/8, UNIX, LINUX

Databases: MS SQL Server 2005.08, Oracle 9i, My SQL, MS Access

Modeling Tool: MS Visio, MS Project

Methodologies: SDLC/Waterfall, Agile/SCRUM

Testing QA Expertise: Web services, Testing, Functional Testing, Performance Testing, Database Testing, Data warehouse Testing

Others: MS Excel, MS Word, MS SharePoint, MS PowerPoint, Putty, Balsamiq, Dreamweaver, Eclipse

WORK EXPERIENCE

CANADIAN TIRE, Toronto, ON

QA Analyst/Automation Tester, Jan 2018 – Present

Project 1 – POS Enhancement: Canadian tire POS is a standalone application used to perform standard cash register transactions, returns, exchange, customer’s loyalty programs, foreign currency handling. Back office operations such as inventory control, purchasing and receiving.

As QA, our challenge was to improve, and fix bugs reported by employees working on POS systems on daily basis, new version updates, adding new items and promotions available occasionally.

Project 2 – Automotive Management System Integration: Project was to integrate a new Automotive Management System with the existing in-store and corporate store and applications. Providing subject matter expert (SME) knowledge to Automotive infrastructure program and Automotive Management System with respect to store process, Equity and Point of Sales systems, potential requirements, design, potential risks, troubleshooting and test environment support.

Project 3 – Canadiantire.ca Enhancement: Objective of project was to enhance Canadiantire.ca Online shopping with various new functionalities, which enabled customers to order products online and choose option “Pay & Pick up” for pick up at store or choose “Home Delivery” for shipping service. Other enhancement in existing system of providing customer with store inventory, open box products for each store nearby making it more user friendly and effective and get it connected to database to fetch information.

Reviewed and created QA tasks such as test plans, test strategies, test definition reports, test completion reports, test scenarios, test cases

Participated in Sprint planning, Daily stand-ups, Retrospective and Review meetings as project developed using scrum methodology.

System testing, regression testing, Integration testing, UAT testing and recorded manual test scripts and performed backend testing by writing SQL queries to automate the manual test suite.

Performed automation testing using java test scripts in Selenium for regression testing.

Tools used to plan, perform and track, cases and defects are HP Quality Centre and JIRA.

Performed SOAP UI validations on REST API services.

Built Test scripts for REST API and Web service on Selenium web driver with httpclient.

Executed and automated the REST API and Web service scripts with data source and

Assertions.

Performed manual testing using GET, POST, DELETE and UPDATE operations with POSTMAN.

Identified and validate JSON/XML response.

Involved in design and development of data driven framework using Selenium Web Driver and analysis of test requirements.

Generated TestNG default HTML test report to analyze test results and improve test scripts to get test output after test scripts were run completely in Eclipse IDE.

Environment: HP ALM V11, Micro Focus UFT, JIRA, Load Runner, Eclipse, HTML, XML, SQL Server 2008, PL/SQL, Selenium Web Driver, Katalon Recorder, MS Office, SOAP UI, POSTMAN.

CIBC, Toronto, ON

QA Analyst/Automation Tester, Jun 2016 - Dec 2017

Project 1 – Enhancement to CIBC mobile application: This project focused on enhancement/addition of new features for the existing CIBC mobile application. The intension of this project is to add/manage new payees and recipients in the mobile application. The project also supports managing US bill payments and money transfer to other US banks from CIBC mobile application.

Project 2 – Enhancement of COMPASS (Core Banking Software): The objective was to enhance the COMPASS (an application to set up retail banking products for clients) to provide the ability to front end staff to process residential mortgage application. The project was a series of projects for continuous improvement. The aim was to automate the process and gradually move all the product set up processes from COINS to COMPASS.

Project 3 – Enhancement of SMART (Customer Relationship Management System): The objective was to improve SMART, a performance reporting and customer relationship management system application for the front-end staff of the bank. The purpose of the project was to enhance the reporting of the front-end staff to improve measurement of their performance and help generating business leads for more business opportunities.

Developed test plans, high level test cases based on business requirement specifications and design documents.

Maintained requirements and created traceability between requirements and test cases.

Performed inter-device testing.

Created, maintained and executed test scripts from HP ALM.

Followed up with developers on defects status daily.

Used Quality Centre for defect management, defect tracking and generating reports and graphs.

Prepared positive, negative and boundary condition test scenarios.

Executed SQL queries for testing database, along with analyzing test results and logging defects in HPQC.

Performed GET, POST, DELETE operations on REST API and validated the results.

Performed REST web services testing for the application by sending different input parameters and checking the response.

Involved in Automation Infrastructure Development using Selenium.

Created Test cases Using Element locators and Selenium Web driver methods.

Enhanced Test cases using Java programming features and TestNG Annotations.

Execution of Selenium Test cases and Reporting defects.

Conducting Data driven testing, cross browser testing and parallel test execution.

Enhancing the Test Scripts for Global Execution.

Involvement in solving Environmental problems along with Technical Support People.

Involved in Regression Testing using Selenium

Environment: POSTMAN, HP ALM, JIRA, QTP/UFT, MS Office, Selenium Web driver, TestNG.

HSBC, Toronto, ON

QA Tester, Sep 2014 - May 2016

Project 1 – Global Payments Investigations: It’s a web-based technology for payment investigations that delivers a stable and positive customer experience, giving clients added confidence that any payment inquiry will be resolved quickly, efficiently and with a single point of contact. The average length of time a case is open has also been reduced by the introduction of GPI when compared to the legacy system.

Project 2 – EBCs (Electronic Banking Computers) Implementation: It is a thin client electronic banking system through which customers have instant communication with the Electronic Banking Computers (EBCs) to carry out their banking mainly, Business internet banking to carry out bulk payments via file upload & provide Group-wide reporting facilities on the statements and balances for the same time. HSBC connect facilitates to support any payment file format for respective customers depending on their ERP system via the file upload facility on HSBC net & Customer gateway mechanisms. Upon the successful file upload, the same will be transformed into HSBC payment file format using WTX batch Mercator.

Project 3 – OBE Bank Implementation: The scope of the project was to provide users with a feature to choose e-statements for the past 6 months for their credit card, to view and download statements and by providing the customer an option to go paperless to make online banking user friendly.

Collaborated with Project Managers and Business Analysts to ensure requirements are in place.

Successfully performed Regression testing and Regression test planning with re-usable test suites, regression frame work and enhancements to verify the product integrity after enhancement.

Oversee an elderly flow of Debit card, Credit card and Mobile transactions and money balances, providing clearance and settlement for networks.

Tested the application compatibility in different browsers like Mozilla Firefox and Internet Explorer and Google Chrome.

Collaborated with QA team to develop test strategies, test plans, test cases and performed testing in different environments such as UAT.

Involved in interaction with QA offshore to establish priorities and resolve issues.

Conduct walk through/Familiarization meeting with business users.

Performed Manual and Automated testing and maintain documentation on diverse types of testing viz. Black Box, Positive, Negative, Regression, Integration, System, User-acceptance testing and was part of Business Acceptance Testing.

Performed record keeping of tasks using JIRA & update on progress with daily scrum meetings.

Developed peers to achieve business objectives and individual potential, sharing knowledge, experience and aiding on referred issues.

Provided QA expertise, methodology and techniques of system integration and user acceptance testing strategies.

Executed SQL queries to view successful transactions of data and for validating of data.

Documented detailed test cases by incorporating both positive and negative condition for Functional and System testing based on the Test Scenarios and Use cases in MS Excel and then imported them to Quality Center (QC) for proper test management and requirement coverage.

Environment: HP-ALM, JIRA, HP UFT, SQL, PL/SQL, MS Office, SOAP UI

TJX CANADA, Toronto, ON

QA Tester, Feb 2012 - Aug 2014

Project 1– POS System enhancement: The objective of project was to automate inter-store return and refunds on existing retail POS system where the typical check-out terminals connected on a common server with the appropriate hardware attached to it. Keyboard, pin pad, barcode scanner, cash drawer and receipt printer used in conjunction with a database which enabled the business to conduct POS retail transactions such as sales, returns, exchanges and maintain customer information on file. In addition, the inventory module helps store keep track and maintain product deliveries, defective returns by customers and physical inventory every month of items in stock etc.

Project 2 – Merchant Direct: Merchant Direct originally started to show merchants their sales information in a quick and understandable fashion. It has evolved to show merchants other relevant information, such as Chargeback’s, as well as internal reports which only some categories of internal users can see, merchant direct does not process the information it displays to the merchants. All through other systems (such as POS or RMS Settlement processing) and passed to it, but no actual pressing.

Project 3 – Order Management System Enhancement: Project objective was to provide an option to sales associates in the store to order products from the warehouse stock in case if the product is available in store. Added more features like associate can order the product and instead of getting it shipped back to store for customer pick up, now customer can pick up product himself from warehouse or product can be shipped directly to customer’s house to save time.

Analyzed requirements, functional specification and required documents for manual testing.

Worked closely with the development team, product owner and business stake holders from the start of sprint in agile environment.

Created and executed high level scenarios and Test cases using both positive and negative scenarios while applying out of box thinking.

Designed test plans and created test scenarios and test cases for integration, Regression, and User acceptance testing (UAT) to improve overall quality of the application.

Worked closely with the technology teams, editorial/business and design team to resolve day to day issues

Reviewed and updated Requirements Traceability Matrix that satisfy all the requirements of the project.

Logged and tracked defects in Test management tool HP ALM.

Environment: HP-ALM, JIRA, Windows XP, SQL, MS Office

EDUCATION

YORK UNIVERSITY

Toronto, ON

B.A. Information Technology (Dec 2012)

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