Customer Service Representative

Qualifications

Answer phone calls from customers regarding payments, returns, and charges to cards

Bilingual

Research and respond to customer inquiries, explaining transactions to their satisfaction.

Follow up on employees and customers.

Resolve customer complaints.

Able to cooperate with others to complete a task

Capable of leading individuals to finalize tasks that are given

Ability to operate cash register without consultation

Experience

October 2014–Present

Retail Operations Lead, Goodwill of Central Arizona

Store Operations Support- inventory, keeping count of new goods

Customer Service- taking care of the front end, returns, voids, cash handling

Financial Management- taking money to the bank, requesting change, money control

July 2009-October 2009

Jeweler, Ross Dress for Less

Cash handling, returns and refunds.

Marketing support.

Resolved customer complaints.

October 2005- May 2006

Customer Service Representative, Blockbuster Videos

Answer questions about availability of products.

Explained credit terms, warranties, and contract terms.

March 2003 – October 2003

Waitress/Bartender, Alicia’s Café

Presented menus to customers and answer their questions.

Wrote and entered food orders.

Prepared and served specialty dishes and drinks as required.

Follow-up with customers to make sure they were satisfied.

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