Project Analyst

Skills Summary

Over * years of diverse experience in Business Analysis, Management, Business Process Modeling, Process Improvement and Quality assurance in Financial, Insurance and Ecommerce environments.

Strong knowledge of the Software Development Life Cycle (SDLC)

Expert in conducting Requirements workshops, Personal Interviews, Questions & Answer, JAD and JAR sessions for requirements generation.

Advanced knowledge of Agile, Scrum and Waterfall Methodologies.

Excellent in managing vendors, partners and third party relationships on a project level.

Understand product releases and adhere (or implement) processes and procedures to ensure quality and timely delivery of projects.

Experience with and ability to facilitate quality improvement (lean) activities (e.g. process mapping, requirements gathering) within a project management setting.

Creative thinker and problem solver with ability to provide clarity in ambiguity and define successful plan driven road maps.

Knowledge of Project Management tools and techniques.

Extensive experience working with diverse lines of business and adept at managing stakeholder relationships with cross functional requirements.

Experience utilizing and implementing project management and change management methodologies.

Excellent verbal and written communications skills, self-starter, and ability to manage multiple and varied tasks simultaneously in a dynamic environment.

Hands-on experience with and knowledge of collaboration software HP Quality Center and Jira defect tracking tool.

PROFESSIONAL EXPERIENCE

Central 1 Credit Union

Delivery Manager April 2018 to Present

Project: Swift Payment and LVTS wire Payments

Responsibilities:

Facilitate/Lead Scrum Ceremonies (Daily Scrum, Backlog Grooming, Sprint Planning, Retrospectives, and Sprint Review) in a way that ensures full team engagement

Effectively prioritize project requirements & assignments with cross-functional teams to define/communicate expectations

Responsible for leading complex/critical projects with cross-functional teams with large impacts to the SWIFT and LVTS wire payments.

Directs team and monitors work efforts; identifies resource needs, performs quality review; escalates functional, quality, timeline issues appropriately

Prioritize project deliverables based on business need and dependencies

Tracks and oversees the project life cycle from analysis through to deployment, provides project updates to stakeholders, and acts as a liaison between external stakeholders and internal stakeholders

Provides follow-up and support to ensure testing cycles achieve the desired results

Ensures all functional requirements have been met by performing thorough testing of system changes and enhancements.

Intelliware Development Inc.

Senior Business Analyst January 2017 to April 2018

Project: Ontario Teacher’s Pension Plan Infrastructure Legacy Migration project

Responsibilities:

Within scrum, owned requirements for new products or enhancements to existing products, including: backlog grooming, product requirements (user stories), user acceptance testing, and sprint demos

Provided backlog management, iteration planning, and elaboration of the user stories

Worked closely with technical team to create and maintain a product backlog according to business value

Responsible for creating, refining and maintaining EPICs & user stories and associated deliverables such as process flows to meet development and stakeholder needs

Followed an agile and a structured approach of preparing, conducting, documenting and confirming elicitation activities

Led the elicitation and review of requirements, use cases and other artifacts and clearly communicates requirements to both the business and technical team members

Bridged the gap between business and IT, ensuring common understanding and IT/Business alignment of both functional (for business needs) and non-functional requirements (reporting, performance, interfaces, constraints, etc.)

Validated requirements to ensure they meet the desired outcome

Contributed to the management and communication of requirements to ensure shared understanding and agreement

CIBC – Information Security

Sr. Business System Analyst June 2016 to January 2017

Project: Employee Activity Monitoring (EAM)

Responsibilities:

Facilitated meetings with business partners to define business objectives, processes and requirements

Researched/analyzed/documented current business policies, operations, data structures and application systems relative to projects, in support of and during eliciting and documenting requirements

Identified and documented business requirements in order to capture required outcomes and ultimately support the business’s overall objectives

Performed and documented requirements and solutions analysis on processes, data, controls etc.

Developed user training / documentation as required

Verified requirements against industry, financial and regulatory standards and resolve issues and gaps with various departments within CIBC

Acted as liaison between various business and technology units within the Bank (i.e. Risk Management, Corporate Security, Technology, Operations Control and other Source System Supporting Units) to support project activities

CIBC – Strategic Initiative & Payments

Sr. Business Analyst April 2015 to May 2016

Project: CIBC Apple Pay Wallet

Responsibilities:

Facilitated and followed a structured approach to plan, elicit, analyze, document, communicate, and manage business requirements with stakeholders by applying a variety of elicitation techniques to probe, challenge and understand requirements according to the requirements management discipline

Establish and maintain full requirements traceability and work with the business to prioritize requirements and scope changes to ensure business needs are met

Ensured project issues and concerns are addressed for clear articulation of business requirements

Proactively identified and tracked requirements risks, issues, assumptions, dependencies, constraints and effectively managed risks related to requirements

Contributed to Quality Assurance activities by supporting the development of test plans and testing of developed solutions, including communication of issues and resolution

Owned and completed Pilot testing through collaboration with multiple stakeholders to prepare for operational readiness, managing deadlines and adjusting to changing work priorities

Assessed project change requests and their impacts on requirements, checking for alignment to project benefits at all SDLC phases

Developed efficient and effective solutions through analytical problem solving

Meridian Credit Union

Sr. Business Analyst March 2013 to April 2015

Project: Digital Online Banking

Responsibilities:

Worked with various teams, including business leads and enterprise architects to gather requirements (Business, Functional and non-Functional)

Clearly identified project stakeholders and established RACI matrix, as well as their characteristics

Conducted interviews and product analysis to gather user requirements via workshops, surveys, site visits, workflow storyboards, use cases, and other methods

Created and maintained requirements, issue logs, meeting minutes, meeting schedules, project summaries and updates

Diligently supported and led where needed various activities between the teams to ensure the business and technical requirements and objectives are met

Provided guidance and clarification / support to the solution delivery team regarding the business requirements

Nurun Inc

Business Analyst/Quality Assurance Analyst January 2011 to February 2013

Project: Ecommerce - Walmart’s Online Grocery, Lotto Max, Data Infrastructure

Responsibilities:

Responsible for working with complex/critical projects with cross-functional teams with large impacts to the enterprise

Translated business requirements into concise and effective user stories with precise and accurate acceptance criteria that effectively capture stakeholder needs

Elicited requirements using face-to-face, collaborative elicitation techniques, prototypes, wireframes, mockups, interviews, document analysis, requirements workshops, surveys, site visits, and task/process/workflow analysis

Worked with Product Management to validate and accept or reject completed features

Supported the management of the backlog including daily prioritization, grooming, writing user stories and generally keeping the development team unblocked and running as fast as possible

Acted as day-to-day liaison between business Subject Matter Experts (SMEs) and technical team

Participated in writing of detailed test plans and creation of sample data required to perform the related tests cases

Performed the testing across the entire testing cycle to ensure business requirements are met

Workopolis

Business Analyst/QA April 2009 to January 2011

Project: Job Posting Portal - Content Management System Migration

Responsibilities:

Involved in the requirement gathering and analysis sessions

Worked with key stakeholders to understand the analytics objectives and needs and developed the user stories and acceptance criteria

Defined and documented current and future state processes for clients based on desired system

Created test cases based on the acceptance criteria

Created, reviewed and maintained test strategies

Created and maintained detailed requirement and functional specification documents that include integration, process, and system diagrams, as well as user stories, use/test cases, and wireframes.

Worked with stakeholders to understand the business impacts of implementing the workflows and the extent of change required within each affected team

Contributed to the testing and quality strategy for development projects by reviewing and understanding the high level functional specifications

Assisted other business analysts, technical staff, and users on an individual project basis

Worked effectively via telephone, web and video conferences with offshore teams

EDUCATION

York University

Graduated from liberal Arts & Professional Studies (B.A.Honors)

Bitmaker Labs (General Assembly)

Certified Data Analytics

International Software Testing Qualifications Board

ISTQB Certified Quality Assurance Analyst

CBAP - Certified Business Analysis Professional

IIBA, Certificate In Progress

References Available Upon Request

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