Tech Proffessional
Resume:
Chaston Carter
Address **** ****** ***
Roswell, Ga, 30076
Phone 404-***-****
E-mail ********@******.***
Brightwave Email Marketing Interns
https://www.brightwave.com/meet-summer-
interns/
https://www.linkedin.com/in/chaston-carter-
83509612b/
My main objective is to obtain a career in Information Technology that will challenge me and allow me to use my education, skills and past experiences in a way that is mutually beneficial to me and my employer and for future growth and career advancement. I have strong customer service and effective communication skills, with analytical troubleshooting techniques. Strong passion for strengthening customer relationships, while resolving complex problems through engagement of analytical attributes, and teaching basics of computer hardware and software.
Experience
12-2018 Servi-form Software Technician (Traveling) Carton Craft Supply Inc
•Travel up two weeks per month in the United States and Canada handling machine and Software installations, trouble shooting, and mechanical repairs on all die cutting machines
•Detect faulty operations, defective material and report those and any unusual situations to proper supervision
•Provides service and installation support for steel rule bender/processing machines, miscellaneous laser machines, and other automated equipment
•Serves as an overall support system for assigned service-related customer, Diagnosing customer issues with Serviform software and die cutting Machines
• Mechanical and electrical experience
08-2017 - 11-2018 Technical Account Manager
Yardi Systems Inc.
• Communicate with clients and internal teams to explain products and implementation schedules.
• Document technical requirements, schedules and client interactions.
• Test, conduct quality assurance and validate for technical feasibility and product launch.
• Respond to technical concerns and problems, ensuring smooth implementation and launch.
• Implements the Yardi suite of software products by assisting clients with system implementation, training, and technical support
• Researches, analyzes and resolves software issues
• Supports software product customization based on client requirements
• Performs data mapping and conversions
• Performs system and business process reviews and other service reviews and makes recommendations on best practices
• Works on a regular basis with Yardi internal resource teams to include: training, conversion, sales and development.
06-2017 - 08-2017 IT Specialist Internship
Bright-Wave Email Marketing
•Builds email campaigns designed to nurture and engage prospects. Assists with email campaign
testing, reporting and optimization.
•Manages direct mail lead generation programs each quarter, Q/A Testing
• Manages both static list uploads, as well as dynamic list segmentation
• Attends Weekly Educational meetings and conducts self-initiated research in order to maintain a full
understanding of the Marketing Automation Platform and its capabilities
• Manages data processing, file uploads, Using Google spreadsheets, and Excel
•Using Litmus Software to Test Emails on iPhone, iPad's, Gmail, and Outlook and other mobile Platforms
08-2016 - 05-2017 Computer Camp Instructor
Tennessee Chamber of Commerce
• Taught students (aged 10 years – 15 years) basics of computer software and hardware; Microsoft
Word, Excel, PowerPoint, and Publisher; and development and usage of spreadsheets
• Designed fun learning activities to emphasize on importance of resume and interview presentation
• Maintaining order and structure in the classroom, While Creating Educational games kids can enjoy.
• Macintosh, Windows 7,and Basic Microsoft Software 01-2015 - 08-2016 Resident Hall Assistant
Lane College Dormitory
• Attend and participate in weekly staff meetings - every Wednesday from 4:00-6:00 p.m.
• Assist in the supervision of the residence hall, responding to all requests and emergencies during duty hours. Remain on-call for the remainder of the weekend.
• Attend and participate in staff training sessions held prior to the beginning of each semester and throughout the year.
• Contact the appropriate Residence Life administrator on behalf of the residents regarding issues of concern to the residents.
• Be available to residents on a daily basis.
• Attend all scheduled in-services offered during non-meeting times.
• Attend scheduled one-on-one meetings with the Hall Director and/or Assistant Hall Director.
• Perform other tasks as required
06-2014 Technical Product Sales
Xfinity Comcast
• Work within an assigned residential territory to sell and promote the full range of products with focus on video, high-speed Internet, phone and INFINITY home services
• Communicate and develop rapport with customers
• Explain our products and services in-depth and recommend the right solutions
• Seek out potential new customers and upgrade existing customer's services
• Answered inbound residential customers calls, covering a full range of Comcast services, including obtaining all information necessary for resolution of transactions.
• Maintained call and data entry accuracy levels between levels of 95% or better Education
08-2017 - present Southern New Hampshire University, Information Technology, MSc Currently Enrolled Online - Maintaining GPA 3.8 on 4.0 Scale
• Relevant Coursework: IT-640-X1826 Telecommunications, Networking 16TW1, and others
• Key Project: Developed research proposals for TCP, CDMA, VPN, and firewalls. Also, used Wire-shark software to explore HTTP websites.
• Operating Systems, Computer Interface
08-2012 - 07-2016 Lane College, Computer Science, BA Alumnus - Bachelor of Science in Computer Science Graduated with GPA: 3.0 on a 4.0 scale
•Relevant Coursework: Programming, Computer Networking, Software Engineering, Database Management
Systems, Computer Graphics, Computer Organization and Architecture, and others
• Member of Lane College Dean’s List (2013–2016)
Skills
CRM, MS Office. Word, Excel, Outlook, PowerPoint.
Google Drive. Docs, Sheets, Slides, Forms. Spreadsheets. Excel, Google Drive
Communication Customer service, Problem-solving, Time management, Leadership
Software
C++, CRM
iOS/ Windows
References
Elisabeth Daniels, Yardi Systems Inc. Supervisor
Contact Number: 800-***-**** x6230
Email: *********.*******@*****.***
Shana Winbush, Yardi Systems Inc. Team Lead
Contact Number: 888-***-**** x6117
Email: *****.*******@*****.***
Quinn Giardina,Bright-wave Email Marketing Agency, Director of Talent Management Email : *********@**********.***
Contact Number : 404-***-****
Mark Doxtador, Carton Crafts Supply Inc, CEO
Email: ****@******************.***
Cell: 770-***-****
Phone: 770-***-****
Contact this candidate