Front Desk Engineer

Roberto Gochicoa

*******.*.********@*****.*** 248-***-**** 51 Riverview Ave, Uncasville, CT

Experience:

Mar. 2018 Mohegan Gaming & Entertainment Uncasville, CT to Front Desk Agent

Dec. 2018

Provided information, check-in and check-out services to hotel guests of Mohegan Sun Facilitated interactions between hotel guests, Mohegan Sun hosts, and necessary engineering and IT departments to solve guest issues Trained new Front Desk Agents and assisted current ones with understanding and using necesary tools and systems

Aug. 2017 to

Jan. 2018

Summers

2015 & 2016

CSC/DXC Technologies Norwich, CT

Programmer Analyst

Received and completed orders for bug fixes and tool enhancements Maintained production environment stability through regression testing and product lifecycle management

Worked directly with end users to tailor fixes and enhancements to their daily use Participated in small team efforts to rework or re-engineer necessary outdated tools Connecticut College New London, CT

Instructional Technology Project Developer

Analyzed and engineered a consolidated database of campus artworks Standardized and consolidated four artwork databases using Perl regular expressions Lead team through challenges in research process

Skills:

Python Cobol

Perl Product Lifecycle Management

Java Relationship Management

Education:

Connecticut College BA in Mathematics

Class of 2017 Computer Science minor

Relevant Courses

Graphics in Virtual Environments, Data Structures, Topology, Real Analysis, Euclidean and Non-Euclidean Geometry

Contact this candidate