Customer Service Representative

Simranjeet Kaur *** Brimorton Dr., Scarborough, ON

416-***-**** * **************@*****.***

CUSTOMER SERVICE REPRESENTATIVE

SUMMARY OF QUALIFICATIONS

4+ years of experience working in the service industry supporting teams in achieving their goals while consistently providing excellent customer satisfaction

Knowledge and experience with office operations; Data Entry, MS Office, MS Outlook, MS Excel and MS Word

Positive attitude to work, easily establish rapport with supervisor and staff

Ability to follow written and verbal instruction with accuracy and ability to accept and share feedback

Ability to communicate effectively with staff at all levels and works collaboratively with the management team

Motivated, enthusiastic, take initiative and commitment to the principles of Customer Service

Excellent problem solving, asset management, event management, project management and decision-making skills

Maintained manual and computerized filing and retrieval systems for records such as file correspondence, reports, inventory data and manuals

Adept at listening to customer, adjusting tone and responses based on customer’s needs

PROFESSIONAL EXPERIENCE

Assistant Manager Tim Horton’s Aug 2014 – Jan 2019

Planning, organizing and overseeing operational logistic of the organization

Training workers in job duties, safety procedure and company policies

Handling cash registers and requisition supplies and material on a daily basis

Ensuring smooth operation of computer system, equipment and machinery and arranging for maintenance and repair work

Working efficiently during peak hours including serving customers, sending out orders and working the POS system

Implementing computerized inventory system

Collecting, sorting, preparing and processing forms and documents such as mail, fax, statements, invoices, reports, cash and receipts

Maintaining agenda and minutes of meeting, helping other staff to maintain workplace standards

Ensuring the store is operating to all Tim Hortons standards, and creating the Perfect Guest Experience every time

Constantly hiring and training to develop new leaders and ensure team growth

Customer Service Representative BestBuy Sept. -Dec 2018

Assisting customers with returns/ online orders/cashier duties.

Maintaining a positive work environment for my team driving numbers, making sure everyone offered geek squad protection plans, making sure all financing plans were offered correctly.

Training all employees and how to properly offer geek squad black tie protection plan and financing options.

Reporting numbers to my superiors and devising plans on how to best improve any short comings.

I learned how to properly lead a team of employees to reach a common goal.

EDUCATION

Diploma in Project Management, Centennial College, Toronto, ON, 2014

General Arts and Science, St. Lawrence College, Kingston, ON, 2014

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