Aura E. Manuel

**** **** **. ***. ***

North York, Ontario, M9N 2S7

Tel: (Cell) 416-***-****

E-mail: ac8k25@r.postjobfree.com

OBJECTIVE: Demonstrates strong communication skills and ability to establish rapport with clients. A self-motivated and hardworking innovator with a record of success. Leads by example and establishes a professional work environment based on respect.

HIGHLIGHTS OF QUALIFICATIONS

An intelligent, analytical and pragmatic approach to problem solving.

Excellent relationship building skills with clients and colleagues

Willingness to roll up your sleeves and get to grips with and champion innovative technologies.

Precise data gathering and analysis skills with the ability to practically apply findings

Good written and verbal communication skills.

Excellent relationship building skills with clients and colleagues.

Proficient in MS Office applications Internet & Email, Software installation

SKILLS

Information Technology

A+ Certified

Capable of Diagnosing Technical Issues and resolving in a timely manner

Able to take apart or assemble a computer system and efficiently

Network+ and Security+

Excellent understanding of network related concepts and able to implement network solutions

Knowledgeable of security related risks and concepts

Microsoft Operating Systems

Able to install operating system, manage disks, implement security features, install new hardware, manage device drivers, system restoration, updating the operating system, and diagnosing issues relating to the operating system.

Microsoft Office 2007/2010/2013

Knowledgeable of Microsoft Office Suite

CERTIFICATION

CompTIA A+ Certified

EDUCATION

Network Systems Administrator Diploma, 2015-2016

CDI College – Toronto, Ontario

Bachelor of Science in Information Technology, 2011-2015

STI COLLEGE – Tarlac, Philippines

EMPLOYMENT HISTORY

Material Handler, 2016 - Present

SCI Group INC - Toronto, ON

Responsible for preparing Bell Internet Modems for resale

Test and troubleshoot modems that are not working properly. Identify issues that causing the problem

Run the modem on a TV to ensure that it is working correctly.

Re-label and assemble the modem for resale to Bell clients

Web Researcher/Virtual Assistant, 2014 - 2015

Upwork (formerly Elance-o Desk) - San Francisco, California USA [remote]

Perform Internet research on various websites and managed all information in an organized and easily accessible manner

Contracted by an international base of clients from Canada, the USA, and the UK to research and gather information on a wide range of subjects

Compile data and present in the form of documents, charts, and graphs for clients’ use

Communicate with clients by email, telephone and Skype to provide updates and response to queries.

Prepare and submit reports to management for client’s evaluation.

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