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Network Support

San Antonio, Texas, United States
June 05, 2019

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Jonathan Yoakum


Accomplished Network Field Engineer with 10 years experience deploying and maintaining Legacy and current network technology for a major corporation. Customer base 1000+ Small/Large Business, Government, Data Center.

Work Experience

Network Engineer Technician III Comcast Corp. 05-2007>02-2017 Warren, MI


●Day One service request preparation, prove-out. Technical documentation (EDP), service orientation improvements/ best practices.

●On Call standards: 24/7 On Call technical query resolution. Collaboration with internal NOC & external Vendor Engineering. Hands on support: Multiple carrier network management CLI/GUI.

●Proficient with EXFO/Fluke power meters, TDM test equipment, JDSU test sets.

Core/CPE Technical Support (Juniper, Ciena, Cisco):

●Core: 80+ sites / CPE 3000+ (VPLS, L2/L3VPN, Pseudowires)

●Cell Backhaul: On-Call first responder 500+sites supported

●Transport Ring: On-Call first responder (DWDM)

Infrastructure migration/upgrades/expansions :

●Design review, BOM creation, cycle plan enforcer.

●Cost estimations through proper auditing/audit grooming. Ensuring clean cycle plan timelines met or adjusted.

●Plant personnel interfacing: Power/Rackspace/cabling medium requirements.

Network Analyst Comcast Corp. 02-2004>05-2007 Southfield, MI

●Users 200+ providing guidance to LAN users ranging from V.P. to customer facing.

●Deployment & Support of computers, network devices, production equipment.

●Deployment & Support of 3rd party software for multiple departments.

●RMA processing with national vendors.

●Asset auditing/ disposal.


Juniper Comcast University Plymouth, MI

Carrier Network Associate

●Layer2/3 addressing (MAC/Subnet). IPv4/IPv6 fundamentals.

●Junos fundamentals. CLI, functionality, navigation, configuration management.

●Operational Monitoring and Maintenance. Network tools, statistics, performance monitoring, Junos OS soft updates.

Cisco MicroTek Chicago, IL

ICND2 Interconnecting Network devices.

●LAN Switching Technologies

●Routing Technologies

●WAN Technologies

Global Knowledge Roseville, MI

MPLS Label & Tag Distribution

●VRF table configuration. MP-BGP Session, EIGRP/OSPF overview/configuration

●VPN, Multiprotocol BGP overview/configuration

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