DAMILOLA OLAIFA

**** * ******* ***, *** Angeles, CA 90027 · 323-***-**** · ac8jzw@r.postjobfree.com

EDUCATION

OBAFEMI AWOLOWO UNIVERSITY Ile- Ife, Nigeria

Master in Business Administration May ‘15

OBAFEMI AWOLOWO UNIVERSITY Ile- Ife, Nigeria

Bachelor of Arts in Philosophy Dec ‘07

PROFESSIONAL EXPERIENCE

ROSS STORES Los Angeles, CA

Retail Associate Oct ’18- Feb’19

Provide excellent customer service to customers, answering questions and providing assistance as required

Ensure the store front is always organized by re-shelving stray inventory

Adhere to company policy with regard cash, check, charge and refund transactions to drive efficient customer servicing

Experienced in Subacute care on different conditions

UNITED AFRICAN COMPANY OF NIGERIA PLC South West, Nigeria

Field Sales Manager Sept ‘16-June ‘17

Achieved revenue 15% above target, by driving market development and customer loyalty throughout my territory

Managed Key Account, Distributors and channel development in the territory

Provided training for Distributor’s Sales Representatives in the region to deliver 60% increase in Distributor sales

Delivered good credit management by tracking and timely follow up customers, reducing outstanding credit by 90% in 1 year

GLAXOSMITHKLINE CONSUMER PLC Oyo, Nigeria

Account Manager Nov ‘10-Jan ‘16

Sourced and set up new partners to deliver 42% above target territory revenue

Managed people resources – hiring, training and transitioning - to ensure skilled personnel to deliver on operating plan

Analyzed periodic sales reports to engage stakeholders and drive continuous improvement across the territory

Partnered with the Distributors to ensure profitability and positive cash flow, by reducing operational inefficiencies by 25%

Prepared Annual Business Plan for partners and also carry out P&L on monthly basis.

Coordinates, compiles and analysis Regional reports on Weekly and Monthly basis

LAGOON HOSPITALS - Hygeia Lagos, Nigeria

Customer Service/Management Officer May ‘10-Nov ‘10

Planned and implement training programs for over 50 employees in the organization

Led timely resolution of customer complaints, by providing clear communication, delivering 5% increase in customer satisfaction

Managed employee welfare, leading to increased engagement across levels in the organization

CAREER SOLUTIONS Lagos, Nigeria

Administrative Officer Aug ’09-May ‘10

Providing General Administrative and Management Support

Organize files, Prepare reports, manage office stock and answer calls.

Updating client database and reconciling payments and delivery

Undertaking research and preliminary proposal writing

COMMUNITY ACTIVITIES

NCCF Enugu – Women’s Coordinator - 2008 to 2009 – Managed and engaged over 100 women, across the state, leading to 21% of the women’s self-sufficiency and increase in female education

NYSC Enugu – Community outreach program - 2009- Collaborated with the state commissioner to develop and deliver a contemporary library for community high school

ADDITIONAL INFORMATION

Interests: Strategy games, Cooking new recipes, Teaching and Counselling

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