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Manager Customer Service

Location:
Miami, FL
Salary:
65000
Posted:
February 20, 2019

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Resume:

William Figueras III

**** ******* ******, ***. *,

Miami Beach, FL 33141

954-***-****

ac8jyo@r.postjobfree.com

OBJECTIVE: Looking for a position as a Operations Manager at a company,

where I can contribute years of technical experience and managerial skills in order to help the company achieve its objectives and goals as well as obtain professional and career growth.

PROFESSIONAL PROFILE

Strong independent work ethic with a passion for providing superior customer service and commitment to customers

Dedicated professional with over 20+ years’ experience working in Food Service Industry

Hands on management style with substantive leadership qualities

Adaptable and excel in highly stressful and demanding environments

Strong communication, leadership, management, interpersonal, organizational, and follow through skills with the ability to coordinate, multi-task with a collaborative work style

Proven track record of meeting project deadlines and budgetary guidelines

Strategic selling skills, effective negotiating skills, and well-developed sales skills

SKILLS

Bilingual – Conversational Spanish

Proficient in Microsoft Office Suite (Outlook, Excel, Word)

QuickBooks Pro 2000

QuickBooks Inventory 2000

Forklift Certified

CPR Certified

Proficient with Kaizen strategy work-flow

Procurement Management Professional PMP Certified

EXPERIENCE

MedicFP, Hollywood, FL 2015 – Present

Facilities Manager

Implement and maintain various systems including physical access control.

Serve on various department teams including Quality Assurance and Regression Testing.

Provide software cross training to all new hires.

Handling of shipping, receiving, inventory management and controls.

Oversee maintenance supervision and the execution of proactive preventive maintenance programs.

Oversee capital expense submissions, preparing project scope and project justification.

Communicate feedback with related units to ensure internal customer satisfaction.

Perform special projects as assigned.

Review and categorize resumes for Human Resources department.

Collaborate with the Human Resources team to review and categorize employment applications.

Work closely with Human Resources to read through a variety of resumes and select the most qualified personnel to fit the descriptions

WorldStar Security Cameras, Hollywood, FL 2014 – 2015

Inventory and Logistics Expeditor

Responsible for monthly, quarterly and annual physical inventory as well as reconciling inventory discrepancies.

Implemented an audit process that led to 100% put backs with no errors as well as successfully managing a SKU growth of over 98%.

Ensured that inventory control needs were consistently met by improving, developing and building upon existing measures involving safety, quality and productivity standards.

Responsible for minimizing overstocks and removal of obsolete or redundant raw materials to maximize availability of working capital.

Responsible for managing control measures to ensure mistakes, inaccuracies and discrepancies highlighted are addressed and resolved in a timely manner.

Implemented inventory management.

Established negotiations with vendors and purveyors.

Formulated logistics, shipping and receiving practices.

Maintained supply chain and purchasing requests.

Handled accounts payable and receivables.

Stabilized and secured exceptional customer service.

Exide Technologies, Miramar, FL 2008 – 2014

Core Acquisition Driver

Sales professional that possesses five years of sales management experience with an automotive aftermarket company.

Demonstrated sales skills and a proven track record of successful selling to the automotive aftermarket.

Progressively responsible career history and demonstrated success in territory sales or key account management.

Possess a high level of business acumen and the quantitative/analytical capacity to understand complex sales processes.

Shared information to develop creative solutions and winning strategies.

Developed productive relationships at all levels of the organization.

Self-starter, optimistic, enthusiastic and a good sense of humor.

Increased 110% profitability of the branch.

Produced 100% return on cores.

Awarded monthly and quarterly bonuses on a regular basis.

Exceeded set goals and established the bar in South Florida.

MJX2 Elevator, Coral Springs, FL 2005 – 2008

Contractor

Demolition and restoration of elevator cabs.

Organization of warehouse.

Gathered materials to handle on job sites.

Drove and controlled industrial trucks and utilized forklifts, booms, or hitches.

Operated and maintained air compressors, pumps, and other power equipment.

Steak-n-Shake, Miami, FL 2003-2005

Manager

Enrique Produce, Miami, FL 2001-2003

Dock Manager

Einstein’s Bros., Miami, FL 1998-2001

General Manager

Denny’s, Largo, FL 1995-1998

Manager

Jiffy Lube, Miami, FL 1994-1995

Multi-Store Manager

Marriott B&I, Plantation, FL 1988-1994

Food Service Director

EDUCATION

SFC Scrum Fundamentals Certified/ License 644613, 2018

Procurement Management Professional Certified, 2018

Master’s in theology, Life Christian University, 2016

Bachelor’s in theology/Theological Studies, Life Christian University, 2012

Associates, Computer Engineering, ITT Technical Institute – Miami, 2001

REFERENCES AVAILABLE UPON REQUEST



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