Professional Summary

Skills

Work History

Education

NATASHA ACOSTA

*** * ******** ******, *****, FL 33149 • 787-***-**** • ac8jy1@r.postjobfree.com Customer-Oriented Assistant General Manager actively pursuing a Catering Sales Manager opportunity to leverage corporate event expertise and sales team development illustrated over 5 years of industry performance. Ambitious and focused with a drive for creating memorable events to exceed client expectations. Strong work ethic

Verbal and written communication

Staff management

Sales experience

Inventory management

Efficient multi-tasker

Consistently meet goals

Recipes and menu planning

Budget development

ServSafe Certification

Assistant Manager, 02/2018 to Current

Milannezza Restaurant – Key Biscayne, FL

Addressed problems with customers to promote quick and successful resolution. Managed weekly inventory transactions by creating templates to ensure optimal beverage stock. Communicated issues and inefficiencies with store manager to create strategies and exceed sales objectives. Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.

Assistant General Manager, 01/2017 to 02/2018

PB Ysla GastroBar – San Juan, PR

Motivated, trained and disciplined employees to maximize performance. Handled cash in an accurate manner and prepared deposits. Created effective employee schedules that maintained coverage at peak times and minimized labor costs. Developed and implemented improved marketing initiatives to drive revenue. Assistant Manager, 04/2015 to 01/2017

La Concha Resort – San Juan, PR

Supervised F&B operations and delivered excellent guest experience. Managed daily operations, within budget guidelines and to the highest of standards. Trained 50 staff members on protocols and best practices, resulting in a productive team . Developed innovative and creative merchandise displays to drive point-of-sale purchases. Assitant Reservations Manager/ Revenue Analyist, 06/2014 to 03/2015 Best Western, Condado Palm Hotel – San Juan, PR

Prepared promotional strategies and met Sales targets. Created rate plans and worked with the revenue manager to boost occupancy and the average achieved room rate.

Updated team members about changes in hotel products, services, pricing and policies. Increased customer service ratings through personable service. Master of Science: 2014

University Of Gastronomic Sciences - Bra, Italy

Master in Food Culture and Communications- Food Place and Identity Bachelor: Hotel and Restaurant Management- Food & Beverage, 2013 University Of Puerto Rico - Carolina, PR

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