Mohan.Kamal Phone: 408-***-****

System Admin

Email:ac8jxv@r.postjobfree.com

* ***** ** *****-******** experience in systems engineering, Desktop support including analyzing, designing, installing, maintaining, and repairing hardware, software, peripherals, and networks. Superior troubleshooting and technical Desktop support abilities with migrations, network connectivity. Excellent communication and problem-solving skills. Education:

• Bachelors of Business Administration from madras university, India. (1997-2000) CERTIFICATION Microsoft Certified Professional (MCP) COMPUTER SKILLS

Hardware Windows PC hardware, IDE hard drives, Direct Attached Storage Software Microsoft Office 365, Symantec Antivirus, RDS, Hyper-V, IIS, Languages: HTML, CSS

Operating Systems Windows Server 2008,2012R2, XP, Vista, 7/8,10, Linux /Ubuntu, Mac OS X. Networking

protocols

TCP/IP, DHCP, DNS, WINS, FTP, hubs, routers, cabling, VPN, Firewalls, LAN/WAN.

Professional Experience: MAY 2016 – Present

IDC TECHNOLOGIES (MILPITAS, CALIFORNIA)

ROLE: SYSTEM ADMIN

• Provided Desktop Support for 900 users and upper management, directors and supervisors. Deployed and configured Jobdiva software to set and enforce data policies while optimizing the efficiency of data transfer over Harvester machine.

• Reviewed Norton 360 virus protections and configurations against best practices and recently available information for managing threats.

• Diagnosed, troubleshoot, and resolved hardware, software, or other network and system problems. Re- imaged desktops, laptops

• Installed and configured Windows server 2012 r2 Administered logon accounts and profiles using Active Directory, Managed DHCP\DNS and Group Policies (GPOs), IIS for the site

• Built virtual windows servers systems using Hyper-V.

• Providing internal LAN support for a user network. Remote troubleshooting for client utilizing RDP terminal services

• Identified the causes of networking problems, using diagnostic testing software and equipment.

• A complete MS SQL Server database to create a Backup and Restore

• Troubleshoot and diagnose local printers, network peripherals. LAN cabinets to insure all networking equipment such as Cable/DSL modem, Routers, Switches, and Servers were at optimal performance.

• Installed office 365 and configured Outlook 2016. Rack mounted switches into LAN cabinets. Re wrote technical procedures for hardware, break fix issues. QUANTA COMPUTERS (Fremont, California) APRIL 2015 --MAY 2016 ROLE: SYSTEM ENGINEER

Responsibilities:

• Provided systems engineer and Desktop support for windows OS, Mac OS X Linux/Ubuntu 14.04 LTS and command line using including of python tools of google Chromecast media streaming device RMA testing, triage, firmware, R&D lab support workstation upgrades.

• Diagnosed and repaired hardware problems, troubleshot technical problems, and installed software applications. Set up, and networked large computer systems and users throughout various convention centers.

• Designed, implemented, and managed wired and TCP/IP, DHCP, DNS, wireless networks and router configurations and anti-malware solutions.

• Commended for technical, analytical and problem-solving skills; effective task prioritization.

• This includes SCCM deploying and maintaining systems and software, responding to security threats, distributing settings, and analyzing inventory data. Company Name: RSM Communication (Chennai, India) MAY 2008- SEP 2013 ROLE : HELPDESK ADMIN

Responsibilities:

• Performed on-site repair and preventive maintenance on personal computers, AV technical support specialist and video surveillance related peripherals. Evaluated technical issues, solved customer concerns, and troubleshot computer problems in an efficient and courteous manner. Built custom computers to best serve the customer needs. Scheduled work and ordered parts. Estimated and invoiced repairs.

• Helped resolve virus outbreak as member of a team that quickly isolated Microsoft Office Suite, Symantec Antivirus, and removed virus that had infiltrated systems.

• Supported 895 total users in more than 13 locations as well as corporate office users.

• Performed desktop migration from Windows NT 6.0. Provided technical support for corporate client/server systems.

• Responsible for hardware and software applications for workstations, servers, and network data communications. Mobile phone service and Collaborated with executive management and department leaders to assess network capacity needs.

Company Name: Pyramid Business system (Chennai- India) ROLE : SYSTEM ENGINEER

JAN 2003- MAY 2008

Responsibilities:

• Performed all levels of hardware and software systems and Desktop support for windows operating systems, approximately 1200 computers.

• Responsible for e-mail system and Internet Information Server, meeting employee and customer needs 24/7

• Managed all new install projects for servers, switches, and other network resources.

• Developed and updates documentation, appraising users and administrators of vital information.

• Created user manuals and provided technical support sessions for new employees.

• Administrated and maintained environment security. Involved with administering security alerts to staff and weekly data backups.

• Performed hands-on administration, monitoring, and troubleshooting of Local Area network (LAN), resulting in optimum performance and minimum downtime.

• Designed, developed, and modified reporting processes in accordance with client specifications.

• Coordinated with committees detailing enhancement specifications.

• Supported and executed upgrade from Windows 2000 to XP.