Technical Support Active Directory

Larry (Peter) Nibi

**** * ****** ** **********, AZ • *****.****@*****.***

Skype ID: peternibi

Telephone: 602-***-****

Objective

A position in Technical or Analyst support service.

Summary of Qualifications

Skilled at understanding and considerate of customer situations. Able to convey sincere empathy to resolve difficult situations. Able to multi-task, deal with irate customers, Able to listen attentively, handle calls professionally and effectively. Able to identify problems and bring them to resolution to customer satisfaction through research

Technical Support Analyst, a BA degree in Speech Communication, and EFL / ESL teaching experience.

Administer user network security accounts, objects and services via Active Directory and Exchange. Proficient with connecting printers, troubleshooting installation of new O/S (Windows only).

Skilled in customer service, troubleshooting applications and platforms related to the financial industry, Medical and government computer technical related positions.

Proven ability in public speaking, understanding attitude’s effect on communicating clearly to both technical and non-technical customers in multiple environments.

Proficient with Active Directory setting up new users, resetting passwords, creating new user accounts.

Proficient in large roll outs of Hardware and Software.

Proficient in Microsoft Office products

Work Experience

KFORCE & Software House International –

Contractor to the STATE of TEXAS

Technical Support Analyst 2016-2017

Windows 7 upgrade. Account Management & Access Control of Windows (XP, 7)

Joining Domains, Local users & Groups, Share level Security, Windows firewall

NTFS Security, Basic Networking. Managed Windows desktops, Windows profiles

Install/remove software programs, Deployed hardware, software, migrated data, set up printers, for the Department of Family Protective Services. Proficient install and support of hospital software related to specific medical fields. Travel 100%

10/2013 – 12/15/13: Ranstad Contractor, PC Technician, Scott & White Hospitals: 17/hr Supervisor: PC Installation Technician, $15/hr PA, Scott & White, Bone & Joint Center, David Quisenberry: 254-***-**** Edwin Baez 254-***-****. Installs, imaging and deployment support PC Workstations, Laptops, Printers, Scanners. Configure with image ghost, hard code printers with static IP, DNS.

Seton Hospitals, Austin Contractor 2014-2015

Technical Support Data Analyst

Deployed, migrated and installed new Hardware and Software for hundreds of users, including migration of data, applications, ensuring those applications worked on the new O/S for hospital employees. Travel 100%. Troubleshoot software issues, printer connectivity and LAN security.

Sun America Financial Group (Contractor through Software House International) 2010-2012

Technical Support Analyst

Link accounts with AS400 Pershing system; create IDs in MS BackOffice and Pershing platform, help customers and financial analysts maintain user entitlements, password resets using both Active Directory and AS400, process new user requests for entitlements in financial systems.

Assist advisors with client accounts and financial platforms including access and troubleshoot problems related to Windows and internet connectivity, windows based platform portal site to maintain customer accounts, update other financial data and connect remotely to resolve issues with missing drivers and troubleshoot problems.

2009-2010 – Spouse and I were sent to Japan (military).

LG Electronics 2007 to 2009 Project Coordinator, Technical Liaison Digital Appliance R&D center

Participated in bringing 20 new R&D projects to production in both the North American and European markets.

Managed all communications between LGE engineers and American engineers on joint projects. Liaised with American companies researching new projects. Supported vendor/partner relationships and evaluations. Participated in product demonstrations to clients and buyers (Best Buy, Lowes) of LGE appliances.

Facilitated communications with PR group on new projects, ensured that LGE was communicating their ideas clearly and effectively to their American counterparts.

Assist with technical presentations in video conferencing.

Utilized Stage Gate management theory and practice on new development.

Countrywide Financial Group 2005 to 2007

Corporate Technical Support Help Desk

• Mentor new employees for network access.

• Level 2 escalation calls for VP level employees.

• Map network drives, desktop support related to share folders.

• Assist employees with Active directory permissions to access shared folders.

• Troubleshoot issues related to the financial and mortgage platform/industry.

• Research, resolve and respond to questions.

2Wire

Technical Support Help Desk Level 2 (Contractor through Butler Group) 2003 to 2005

• Assist customers to resolve wired and wireless connectivity issues as related to 2Wire routers. Provided technical support and guidance to users.

• Provided clients with support for multiple WIFI connectivity.

• Assisted with training and support of new employees (Trainer). Achieved level 2 support in three months. • Troubleshoot network performance issues

IBM/AMEX Phoenix, AZ (Contractor through Allegis Group) 2002 to 2003

Technical Support Help Desk

Mentor and assist American Express Clients and advisors through online financial platforms and granted access to share drives, assisted with hardware troubleshooting. Provided laptop support for traveling employees to ensure both hardware and software was working properly, created tickets, escalated relevant issues to 2nd tier support.

Mindspring Earthlink 1999 to 2002

DSL rollout technical support analyst. Worked closely with vendor to meet RMA and installation guidelines for DSL.

Education

B.A., University of South Florida, Tampa FL

TESOL Teaching English Second Language Certification – November 2005

A+ Certification Computers and Analysis

Languages

English: Native language

Korean: Low Intermediate Listener, low intermediate Speaker

Greek: Fluent

Activities and Interests Fishing, Solving problems, reading short stories

My spouse is active duty Army. I AM A ROAD WARRIOR.

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