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Customer Service Office

Location:
Calgary, AB, Canada
Posted:
February 19, 2019

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Resume:

Sananda Ghosh

I am an analytical and detailed-oriented professional with

experience in coordinating, planning, supporting daily operational, administrative and HR functions in a large scale organization. I am a team player possessing a track record of working in administrative roles, coupled with good PC skills and the ability to communicate confidently at all levels. I have a highly organized approach and strong background in general administration and HR related work along with experience of working within a customer focused organization.

Personal Info

Address:

57 Nolancrest Green NW

Calgary AB T3R 0V7

Phone:

+1-403-***-**** +1-587-***-**** Email:

ac8jjo@r.postjobfree.com

Experience

Aug 2015 - Reception / Office Admin

May 2017 Dynamic Furniture Corp, Calgary

Skills

• Answering incoming calls in a professional manner and dealing with customers, clients and guests on a daily basis using a multiline switch board

• Coordinating guest visits and associated arrangements

• Managing parcel, courier and mail

• Providing insight into Document review

• Technical writing and review of documentations

• Verifying document authenticity based on project and document control guidelines

• Filling and clerical duties

• Managing candidate application form and helping out HR in recruitment drives

• Orientation of new hires and managing associative formalities for on boarding process

• Attendance maintenance of plant workers on a daily basis

• Updating databases with confidential and relevant information

• Sourcing candidates C.V’s from various job boards or other media sources

• Ensuring that all information and documentation is compliant with guidelines of the Data Protection Act.

• Arranging interviews and confirming interviews by email

• Coordinating and communicating activities for the Office, including all employee events

• Participated in inventory validations

• Participated in invoice verifications

• Worked closely with multiple clients to handle invoices and payments

Customer

Support

Expert

Communication

Advanced

Filing / Paper

Management

Expert

Time

Management

Expert

Coordination

Advanced

Adaptibility

Advanced

• Managing petty cash

Nov 2014 - CSR

Aug 2015 The Home Depot, Calgary

• Provide customer service,guidance and help

• Maintain cash flow and inventory

• Provide expert advice to customers as needed

Nov 2010 - Public Relationship Officer

Aug 2011 Dhanwantary, Kolkata, India

Languages

• Planned, developed and implemented PR strategies

• Communicated with partners, customer and other

organizations on strategy and business plan

• Lead and help in community initiatives (promoting health and wellness)

English

Expert

(Read / Write / Speak)

May 2008 - Playground Assistant

Nov 2008 British Internal School, Netherlands

French

Basic

(Speak)

• Implemented Health & safety guidelines and First Aid procedures of the school

• Offered care and comforted to distressed or lonely children

• Organized and taught the children playground games Bengali

Expert

(Read / Write / Speak)

April 2008 - Yoga Instructor

Nov 2008 British Internal School, Netherlands

Hindi

Expert

(Read / Write / Speak)

• Demonstrated techniques and methods of participation and provided corrective guidance

• Explained and enforced safety rules and regulations governing sports, recreation activities, and the use of exercise equipment

Educational Qualifications

• Certificate course in reception and office administration from CIWA, Calgary AB

• Bachelor’s Degree in Travel & Tourism, India

• Diploma in Aviation and Hospitality Management, PAI India

• Basic course in French from Alliance Francaise, India Interests & Activities

• Yoga – Won 3rd prize in West Bengal Yoga championship

• Dance – Indian Classical Dance, Indian Folk, Rabinda Nritya, Indian Fusion



Contact this candidate