Clara M. Gillespie

**** ******** ***

Long Beach, CA 90813

562-***-****

ac8jjj@r.postjobfree.com

MS Windows

Product Knowledge

MS Word

Customer Contact

Strong Interpersonal Skills

Upselling chniques

Professional Summary Results-oriented Customer Service Professional who excels at uncovering

customers needs, finding solutions and handling objections.

Work Experience

04/2014 – 12/2016

Customer Service Assistant, Self Employed Services, Inc. Long Beach, CA

Documented all customer inquiries and comments thoroughly and quickly.

Created and maintained an organized database to develop promotional sales.

Determined customer needs by asking relevant questions and listening to the responses.

Direct calls to appropriate individuals and departments.

08/2008 – 06/2010

Data Entry Clerk, Komtec Electronics, Cypress, CA

Organized forms, made photocopies, filed records and prepared reports.

Added new material to files and records,

Entered numerical data into database in a timely manner.

Check accuracy and integrity of files and resolved errors.

03/2007 – 07/2007

Customer Service Specialist, Auto Club of Long Beach, Long Beach, CA

Secured client retention by driving services and products benefits features and recommendations around clients needs.

Communicated effectively with groups of customers and employees to recommend solutions to common problems.

Resolved customers issues, while complying with company standards.

Answered calls and assisted with solving issues.

03/2002 – 09/2006

Customer Service Representative, Intelligent Computer Concepts, Torrance, CA

Assisted customers by listening and finding solutions to problems.

Demonstrated dedication to continuously improving sales abilities and product knowledge.

Answered customers questions and offered details about products and services by efficiently processing orders and managing account details.

Provided customers with important details about billing, payment processing and support procedures and requirements.

Education

1982 Diploma, John F. Kennedy Memorial High School, Mound Bayou, MS

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