Customer Service Medical

Salma Abbas **** Saddlebrook drive, Naperville, IL 60564.

email: *************@*****.*** Cell: 630-***-****

Profile

I am a loyal and a dedicated individual who has a ambition to succeed in any given situation. I have extensive knowledge of insurance products and work hand in hand with Sales, Claims, Underwriting and Client Services for internal and external partners. I get along well with others and can work efficiently on my own. I am seeking for a position where i can develop and excel giving my best to an employer.

Work Experiences:

Medical Underwriter (Nov 2018 – Present) United Healthcare Group

Claim Adjuster (Sep 2018 – Present) Collision Center of Naperville & Aurora

Generating claims in CCC taking pictures of the damages, working with the clients, negotiation, finding and ordering parts, working with the rental companies and providing the highest customer service to the customers.

Office Coordinator (July 2012- Sep 2018) O’Hare Motors Cars, Melrose Park, IL.

Responsibility include reviewing the accuracy of the application, Assessing the quality of risk, System setup for the customer in our system. Working with finance department.

Making sure the documentation is accurate. Work on day to day problem and finding solutions.

Medical Underwriter (March 2010- December 2011) RSA Medical Naperville, IL.

Evaluate, classify and rate each risk to determine acceptability coverage and pricing. Apply appropriate quality underwriting and risk selection on quoted business.

Monster key metrics such as new business hit ratio, renewal retention ratio, premium growth and loss ratio formulating corrective action where necessary.

Contract Analyst/ Claim Liability Adjuster P&C (May 2001- Feb 2010) MetLife, Aurora, IL

Generating group contracts for mid to large markets for Life, Disability and Dental products.

Responsibility includes review and accurate system setup for case implementation. Making sure that the plan being setup is compliant with state regulations. Responsibilities include investigation, evaluation, negotiation, resolution, working on Bodily Injury claims and providing highest customer service.

Education: College of Home- Economics, Pakistan.