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Project Manager Management

San Antonio, Texas, United States
$45/hr and up
February 19, 2019

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Jim Reiff

**** **** *** ***** *** Antonio, TX ***47

210-***-**** -


Experienced Project manager seeking a challenging position in which to apply his skills, including but not limited to the management of small to large IT efforts, Disaster recovery, vendor relationships, and business continuation

Work Experience

IT Project Manager January, 1996 - February, 2018

USAA - San Antonio, TX

●Implemented secure and highly-available environments in support of all lines of business

●Led a team concentrating on IT Operations’ risk mitigation strategies

●Worked on the team that introduced Disaster Recovery infrastructure and processes

●Participated on the first corporate Situation Management Team

●Acted as the IT Operations representative during bank audits

●Worked with all internal lines of business and external customers to gather operational and procedural requirements and act on them

●Designed solutions based on line of business, IT Operations, software teams, and third-party vendor input

●Ran requirements, design, timeline, status, and project meetings

●Acted as the project manager for a 400-seat transition from Token Ring to Ethernet

Network Analyst June 1, 1993 - December 31, 1995

USAA - San Antonio, TX

●Configured and maintained mainframe communication processors

●Supported both Token Ring and Ethernet networks and networks


Texas A&M University 1993

Master of Science in Management Information Systems

Telecommunications emphasis

Lambuth University 1981

Bachelor of Science in English Literature


CISA – 2008

CCNA – 2002

ITIL Foundation - 1998

Key Qualifications

Jim is a good writer and communicator skills, who is comfortable with the C-Suite.

Working with the USAA bank, Investment Management Company Divisions, he has made himself familiar with PCI, HIPPA, and other regulatory requirements.

His experience with IT Project management gave him the opportunity to develop real expertise identifying business, budget, and systems risks and risk mitigation strategies.

His time spent gathering requirements trained him identify and work with all stakeholders in order to create appropriate solutions for the business.

While managing multiple concurrent projects, Jim often worked with remote business partner or offshore personnel.

He has worked regularly with Microsoft Office, SharePoint, and EPMS.

He used IBM Rational Team Concert as his primary project management and documentation tool.

Jim routinely ran complex implementations, managing separate matrixed teams for each.

He has managed many complex upgrades and replacements, from single applications to network upgrades for multi-story office buildings.

Jim.s Management skiLols include extensive experience with networks, local, wide-area, voice and data.

His tasks also included Working with Windows and Linux teams daily to design and implement singl, clustered, highly-available, and cross-datacenter servers.

Jim’s also studied and maintained his knowledge of data security including, but not limited to: VPNs, IP filtering, F5 functionality, Bluecoat grouping and conditional routing, secure protocols, and encryption.

He is familiar with and has used SDLC, Waterfall, and Agile processes.

Significant Accomplishments

Jim researched, inventoried, and documented over 100 external business partners for whom there was no source of record. He then created procedures to be circulated to each vendor so that they could make any necessary security changes, as USAA’s Internet firewalls were introducing a new layer of complexity that would have disrupted business.

He played a significant role in building out USAA’s wide area network environment to handle Business Continuity.

He provided guidance and leadership to many projects that upgraded their procedures and processes, infrastructure, and/or transmissions to address new and changing regulations.

Jim supported the Investment Management Company’s decimalization effort by analyzing existing traffic, sizing, ordering, implementing, and encrypting the necessary circuits

By collecting and providing network documentation, Jim assisted the Bank with any audits, providing explanatory inout when needed.

He managed the simultaneous upgrade of twelve test firewalls, coordinating the functional testing of applications that were in the test phase during the cutover.

Experience in diverse domains allowed him to provid project management support to the voice and development teams in ordering and installing new SIP trunks and edge equipment as part of a project intended to enable member calls via the mobile application

Jim ran the voice effort to transition from one vendor’s metered long distance service to SIP-based voice traffic carried by another, cutting expenses for long-distance calls by 50% for that carrier’s calls.

He oversaw the upgrade of the corporate Oracle environment, addressing speed, capacity, redundancy, and business continuity issues in the process.

Jim managed the design of new systems and upgraded existing ones to provide high availability and/or disaster recovery capabilities, depending on their business impact analysis.

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