Joanne Rodriguez

*** ***** **** ******, ***** Amboy, NJ 08879

917-***-**** • ac8jfd@r.postjobfree.com

PROFESSIONAL PROFILE

A well-organized, passionate and committed wine and spirits industry professional with an excellent work ethic devoted to getting the job done. Good communication and customer service skills with an ability to form strong working relationships with internal and external customers. Well versed in the management of operational functions, including supply chain, inventory and customer service.

EXPERIENCE

Moët Hennessy USA 2006 – 2019

Senior Inventory Analyst

Responsible for monthly reconciliation of all contract and bailment warehouses in the 17 Control states

Reconciled monthly warehouse inventory vs. SAP inventory, researching and resolving any issues

Reconciled physical vs. booked inventory numbers

Proposed inventory adjustments and write-offs

Prepared inventory analysis for controller, auditors and management

Conducted analysis and booking of duties and tax liabilities

Communicated all inventory movement and any potential impact to the department and management

Ensured that internal control policies were understood and followed throughout the Company

Maintained effective working relationships with bailment state warehouse management

Associate Manager, Customer Operations

Responsible for the execution of customer operations functions, providing insight and assisting with meeting financial objectives

Managed sales landings/targets with Director, working closely with internal departments, sales regions and distributor partners

Updated daily reports to help manage weekly flash and month-end sales landings/targets vs. budget

Managed year-end in-transit calculations and distributor inventory levels

Worked closely with VP and Director to ensure demand items were on target vs. budget

Reviewed daily workload for Customer Operations Representatives to ensure proper task management

Worked closely with logistics team and warehouses to determine cost efficient options when securing transportation for non-standard shipments

Assisted with special projects such as the launch of special edition packs and VAPs

Senior Representative, Customer Operations

Coordinated all purchase orders and flow of goods to distributors in each region

Worked with Maisons and customs brokers to organize shipments/containers to each region

Maintained exceptional customer service relationships with distributors, warehouses and Maisons

Assisted with the coordination of transfers and credits for assigned regions

Analyst, Master Data/Reporting

Created UPC and SCC codes for all inventory items

Set up all trade and non-trade customers, as well as new SKUs in system

Worked on the creation of the SKU tracker in MHBiz

Remy Cointreau USA, Inc. 1989 – 2006

Warehouse / Inventory Control / Customer Service Representative

Input and tracked all orders submitted by national wholesalers into the AS400/BPSC system, transmitting orders via EDI to 2 domestic warehouses in a timely manner to meet shipping deadlines

Input and tracked all transfer and re-supply orders between domestic warehouses and bailment warehouses throughout the country

Invoiced sales orders and issued credits/debits for returns, overages, shortages and pricing errors

Maintained high level of customer service by liaising with sales team, customers, and warehouses

Performed physical inventory counts and reconciliations

Prepared state tax reports for various State Liquor Control Boards on a regular basis

Handled Control state inventory and billing

EDUCATION

SCS Business & Technical Institute – Brooklyn, NY

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