Manager Customer Service
Resume:
CHOU KUE
*** ***** *** *, ***********, MN ***** 651-***-**** *******@*****.***
SUMMARY
Experience with Networking Fundamentals of OSPF, LAN, VLAN Trunk, Spanning Tree, Port Channeling, HSRP, TCP/IP, Cabling, ACL, DHCP, DNS, FTP, Routers, Switches, NAT, VPN, 802.11a/b/g/n/ac, VMware, EIGRP, AD, RIP, FTP, Linux, Scanner, UNIX shell scripting.
Experience with installing, configuring, and troubleshooting Windows Server 2007/2008/2012/2016/2019
Experience with technical support, including PC, laptop, and/or tablet computer hardware
OBJECTIVE
Looking for an Entry Level IT Network Technician that will allow me to provide exceptional customer services, explore career options in IT field and apply my IT support expertise along with my great problem-solving skills at any Tech Company, and gain a lot of experience in the coming future. I want to gather knowledge more about Network development, installation, troubleshooting, design and upgrade networks, operations and maintenance; Routers, Switches, Firewalls and Load balancers.
TECHNICAL SKILLS
Operating Systems: Windows Server 2003/2008/2012/2016/2019, MAC OSX, Windows 7/8/10, Linux (Fedora, CentOS, Ubuntu), VMware
CCNA or Cisco Network Configuration and Deployment, including TCP/IP, Cabling, ACL, DHCP, DNS, VPN, 802.11a/b/g/n/ac, and AD
Installing and troubleshooting Window and Linux Operating Systems, Microsoft Office 2007/2010/2016/2019
Network Management, Networking, PC Support, Printers, Protocols, RIP, Routers, Routing.
Installing RAM, Video Card, hard drive/SSD, etc.
CERTIFICATION
CCNP Route (FA-17-2031-90-TP) 12/14/2017
CCNA Routing & Switching (SP-18-2032-90-TP) 05/09/2018
CCNA Routing and Switching: Introduction to Networks 12/13/2016
Introduction to IoT (SP-18-2049-01-IOT) 02/14/2018
EXPERIENCE
IT Deployment Technician, SJ Computers LLC, Eagan, MN Jan – present 2019
Deploy Windows 7/8/10, including configure BIOS and install Windows
Build the PC and fix the issue if any issues with PC hardware that arise during the deployment phase
Install and replace processor, RAM, Video card, Hard Drive and / or Solid-State Drive
Check and verify the computer issues with correct manufacturer and model, processor, RAM, Video card, Hard Drive and / or Solid-State Drive as listed on the order / invoice
IT Network Capstone Project, Century College, White Beer Lake, MN Jan – April 2018
Designed, installed, troubleshot, and upgraded networks while utilizing servers, firewalls, switches, and routers
Deployed, configured, connected & scaled networks including TCP/IP, ACL, DHCP, DNS, VPN, OSPF, LAN, VLAN Trunk
Maintenance of router and switch installation, updated and changed configurations depending on project requirements
Created and managed user accounts using Active Directory along with implementing group policies and security updates
Configured network security appliances that protect users and systems from malicious attack.
Warehouse Associate, AMAZON, Shakopee, MN 11/2017-12/2018
Received product using frequency scanners and picked items from racks and handled packages
Helped company attain the highest customer service ratings over 100%
Contributed to an 10% sales increase in 2018 by improving sales-tracking methods
VOLUNTEER
Food Distribution Assistant, second harvest and valley outreach, Saint Paul, MN. 12/2016 - Current
Response to questions and concerns about services
Listen to complaints and answer questions
Translate English to Hmong, Lao, Thai
Church assistant, Saint Paul, MN. 01/2015 -12/2016
HONOR AND ACCOMPLISHMENTS
Developed a LAN and created 150+ users across 3 remote locations to launch an IT Project to support company operation 2018
IT Faculty Scholarship 2015, 2016 & 2017
Won Student United Fellowship Program, Metropolitan State University 12/2016
Won Award at High School Science Math 05/2005
EDUCATION
Currently Enrolled B.A.Sc. in Information Technology, Network Technician, University of Minnesota, MN
A.A.Sc. in Information Technology, Networking Specialist Track, Century College, MN 12/2018
REFERENCE
Toby Odegard Area Manager
Amazon MSP1 Shakopee, MN
C: 612-***-****
E: ********@******.***
Connie Petersen
Social Services
Saint Paul, MN
**********@**.***
Joe Keith
Business Development Manager
SJ Computers LLC
2817 Eagandale Blvd
Eagan, MN 55121
Cell : 651-***-****
Office: 952-***-****
http://www.sjcomputersmn.com/
Contact this candidate