Front Office Supervisor

MADIHA NASEER

Dubai, United Arab Emirates

Contact: +971-**-*******

Email: ***************@*****.***

CAREER OBJECTIVE:

I am seeking employment with a company where I can grow professionally and personally. I seek challenging opportunities where I can fully use my skill for the success of the organization. I want to succeed in a stimulating and challenging environment that will provide me with advancement opportunities. I want a highly rewarding career where I can use my skill and knowledge for organizational and personal growth.

QUALIFICATIONS:

Qualification Year University/Board

Cambridge English

Language Assessment

2014 ESOL International (Advanced)

Bachelor in Business

administration – BBA

2009 Passed from Preston Institute of management

Higher Secondary School

– F.A (11th - 12th)

2005 Passed from Gujranwala Board, Pakistan

Secondary School –

(10th)

2003 Passed from Gujranwala Board, Pakistan

WORK EXPERIENCE:

• BEST WESTERN PLUS PEARL CREEK (4 star ) Date :April-Nov-2016 (Present )

• Worked with Best Western plus Hotel Dubai since November 2016 to May 2018 as a front office supervisor.

• Ensured smooth check-in and check-out of all guests through properly handling guest accounts.

• Receiving all incoming calls and ensuring their distribution to the relevant employee

• Welcoming visitors to the office and making sure they were comfortable and looked after

• Dealing with all enquiries and resolving any problems over the phone or in person

• Organizing the hospitality requirements for management meetings and presentations

• Maintaining the high presentation standard of the reception area

• Improved customer service through the development of new policies and procedures.

• Troubleshot and resolved problems and handling customer complaints.

• Prepared the cash for bank delivery and ensured that all floats are accurate at the end of shift Specifically, I am highly skilled in:

• – Informing guests about the availability of rooms

– Allotting the best room in keeping with the budget of guest

– Verifying the identity of the guests to make sure no unsavory guests are being permitted to lodge in the hotel

AL Khaleej Grand Hotel (3 Star): Date: 01- Aug -2015 to 01-March-2016

• Working Experience as a receptionist and front desk roles.

• Enthusiastic to achieve the targets by continuous improvement of front desk area

• Positive nature with exceptional telephone etiquette

• Demonstrated capability of greeting guests with a smile, providing information and arranging reservations in timely manner

• Adept at helping guests with baggage storage, storing valuables, ordering taxis and reserving tables Receptionist:

Our Duties and Experience:

• Received guests on arrival with a friendly manner

• Entered complete details into the computer

• efficiently deal with check-out of guests

• Deal with advanced reservations, took bookings and fulfilled particular requirements

• Operated the switchboard, messages and enquiries in an disciplined manner

• Posted all transactions to make sure that all bills are kept up-to-date

– Maintaining and updating guest information in company provided software as well as hard copies Furthermore, I am familiar with difference hotel operating software (Maaksol) and computerized reservation and complaints system. I am an excellent communicator in English which helps me deal with guests in a multicultural environment.

• Greeted, registered, and assigned rooms to guests

• Answered telephonic and in-person queries related to hotel services and resolved any issues

• Processed guests’ check ins and outs

• Prepared and completed room and restaurant bills

• Assisted guests’ in storing valuables in secure deposit box

• Liaised with other departments of hotel.

• Handled payments through cash, cheks and credit cards Answer, screen and forward any incoming phone calls while providing basic information when needed.

• Receive and sort daily mail / deliveries / couriers. Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges).

• Update appointment calendars and schedule meetings / appointments.

• Perform other clerical receptionist duties such as filing, photocopying, collating, faxing etc.

• Making police report and td (tourism dhs).

Represents the hotel to the guest throughout all stages of the guest's stay. Determinates a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible. Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.

Presents options and alternatives to guests and offers assistance in making choices. Knows the location and types of available rooms as well as the activities and services of the property. Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out's, Foreign currency exchange etc.

Skills :

•Excellent personal presentation and interpersonal skills

• Passion for exceptional customer service

• Profound ability to ensure that the highest standards of hospitality are established

• highly skilled in handling multiple guests simultaneously

• In-depth knowledge of general facilities and services of the hotel

• Able to multi-task effectively

•Leadership and Teamwork

•Confident and positive attitude

Ishida Leather Ware, Pakistan (August 2012 to June 2015 date) Admin Officer

I served as Admin Manager and my responsibilities included:

• Assisting in preparing reports and analysis of assigned domain/location related activities such as vendor costs, supplies expenditures & maintenance expenses.

• Correspondence and coordination with suppliers to ensure on time and correct delivery of material/services.

• Managing and ensuring smooth & timely distribution of region wise monthly groceries, janitorial items and office supplies.

• Raising requisition for purchase order and responsible of taking care of financial matters i.e. petty cash utilization and submission of related invoices of Finance for amount reimbursement.

• Ensuring timely payments of utilities, processing of vendors/lessors dues and follow up for receiving of timely process of payments

• Looked after all administration and H.R related issues

• Monthly reporting to head office regarding employee’s attendance for further process of salaries

• Arrange Staff meeting on weekly in order to sort out H.R, Admin and customer services related problems.

• Close working with Managers and Heads for improving workplace environment ANZ International (PVT) Ltd. ABPO Company, Lahore, Pakistan (August 2005 to 2009)

Administrative Support Executive

I served in AZN International as an Administrative Support Executive and my job description included:

• Dealing customer and Local Agent.

• Dealing corporate clients.

• Handling day to day customers.

• North America, Europe & Australia through data and Phone Links BANK AL HABIB LIMITED – General Banking (Oct 2015 to Nov 2015) Administration Staff - Internee

I worked as administration department executive and my responsibilities were:

• Check cashing, depositing, salary transfers, wire transfers

• Savings deposits, withdrawals and payment collections

• Liaising with customers, handling good business relationship with corporate clients

• Dormant Account and Opening new Account and close

• Scanning the document KYC and sending to head office COMPUTER EXPERTISE

• MS Office

• Hotel property management systems

• Internet and Email

• Proficient with Microsoft applications.

• Operating system : Window, MS OFFICE: word,Excel,Outlook and Power point

• Excellent Typing skills

Languages:

• English : Read, Write, Speak ( Fluent )

• Arabic : Read, Write, Speak ( Fluent )

• Urdu : Read, Write, Speak ( Native )

• Panjabi : Read, Write, Speak ( Fluent )

-- Interests

I enjoy taking part in all sporting event.

I enjoy taking part in event planning or management. Personal details:

• Date of Birth: April 1, 1987

• Nationality: Pakistani

• Marital status: Single

• Employment visa

Contact this candidate