Customer Service Administrative Assistant

D H E N P AGDANGANAN

***************@*****.*** 647-***-**** Toronto, ON

H I G H L I G H T S O F Q U ALIFICATION

• Extremely tech and internet savvy

• Experience in technical assistance and support for any incoming queries from both colleagues and customers

• Extensive customer service experience

• Excellent phone ettiquette

• Provided customer service through the phone and in person

• Software installing, file and database management expert

• Experience preparing file documents from clients for review which included indexing and sorting

• Completed administrative tasks related to general filing, data entry and interacting with clients

• Proficient in Microsoft Word, Excel, Email, Internet, Power Point

• Strong interpersonal and organizational skills, quick-learner, well-organized, with a keen ability to multitask a variety of challenges and responsibilities

• Extensive volunteer experience related to administrative roles both in a library and office setting

WORK H I S TORY

2010-2016 Riverfront Medical Services Toronto, ON Data Entry, Office administrator

• Provided technical assistance to colleagues and customers

• Support for any incoming queries related to the job

• Software installing

• Prepared files and documents for clients

• General office admin work

• Encoding and printing

• File and database management

• Customer service through the phone and in person

• Work both independently and in a team setting

2013-2014 Loblaws Toronto, ON

Bakery Clerk

• Provided excellent customer service to customers

• Interacted with team members to ensure that all duties were completed on time

• Completed bread rotations when products needed to be changed

• Responsible for baking bread

• Followed instructions from management and worked independently with little supervision

2011-2012 Central Technical School Library Toronto, ON Library Assistant

• Prepared file documents from clients for assessor's review

(indexing and sorting)

• Worked in a team setting

• Ensured that inquires made by individuals using the libraries services were directed to the right area

• Performed general filing and photocopying

• Prioritized tasks according to instructions provided E DUCATION

2016- Current UNIVERSITY OF TORONTO

BA COMPUTER SCIENCE AND ENVIRONMENTAL SCIENCE

2013 CITY ADULT LEARNING CENTRE

ONTARIO SECONDARY SCHOOL DIPLOMA

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