Lead Operations Representative
Resume:
OLUKAYODE
OREFUWA
Bear, DE ***01
*********@*****.***
OBJECTIVE
To further my career and interest in the financial industry and deliver quality service for our present and future clients using skills and knowledge I have obtained during my career and utilizing new skills I will acquire.
EDUCATION
MBA Management Technology Walden University
AUG 2005
B.S. Physical Education University of Lagos
JULY 1990
EXPERIENCE
Lead Operations Rep Bank of America / MBNA America
AUGUST 1998 – MARCH 2018
Processing legal orders from courts, attorney generals, state & government agencies
Process and research account validation requests
Receive calls and provide updates on Date of death inquires and Account validation requests
Perform search for information on client’s checks and accounts utilizing company information databases
Processing of customer payments
Life Insurance Underwriter AIICO Insurance Company PLC
OCT 1991 – NOV 1997
Underwriting life insurance to clients
Performing calculations of insurance premiums
SKILLS
Team Player
Self-Motivated & Goal Oriented
Analytical & problem resolution
Proficient in using Microsoft office applications
Knowledge of Anti-Money Laundry, Terrorist
Financing and Know your Customer information
Multitasker
Great time management skills
Ability to work in a fast-paced environment
Effective communication skills
Ability to adapt to and support change
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