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Customer Service Representative

Location:
Ottawa, ON, Canada
Posted:
February 20, 2019

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Resume:

JOSHUA OKOSUN

ac8j2x@r.postjobfree.com

**, ******** *******, ******, *******

613-***-****

SUMMARY

Industrious and forward-minded Engineer with experience in system support, networking, operating system software, and IT service management. Seeking to be part of a merit-driven and technologically progressive team where I can use my technical and business skills to foster business development and solve problems.

EDUCATION

University of Ottawa, Canada

M.Eng Electrical and Computer

(In View)

Covenant University, Ota, Nigeria

B.Eng. Computer Engineering

2016

CERTIFICATION

Cisco Certified Network Professional

(In View)

Cisco Certified Network Associate

2014

PUBLICATION

Performance Enhancement of Quality of Service of IP Mobility for Real-Time Traffic (May 2017)

EXPERIENCE

University of Ottawa

Teaching Assistant- Computer Network Design (CEG4190) Jan. 2019 till date

Configure lab systems correctly

Prepare and provide tutorials

Supervise and help students in laboratories

Ecobank Nigeria

System/Network Administrator - IT Department Jan. 2018 – Sept. 2018

3 month sales and financial report analysis training.

Configured, mounted and maintained windows and linux physical/virtual servers

HyperV configuration and VMware monitoring

Configured and deployed network devices.

Network troubleshooting and configuration of cisco network equipment

Management and provisioning of Virtual infrastructure

Performed the duties of a customer service representative for two months.

Analysed and managed client portfolios to enhance client relationships and experience.

Office of the Executive Governor, Oyo State

IT Engineer - IT Infrastructure Department Nov. 2016 – Nov. 2017

Organised and supervised a secretariat-wide PC audit.

Performed Quality assessment and collection of resources for state website.

Involved in planning of State Technical University.

Ensured security of data, network access, and backup systems are up to date.

Identified problematic areas and implemented strategic solutions in time.

Assisted in conducting regular system audits.

Handled the installation, testing, and setup of new hardware and software.

Access Bank PLC.

Datacenter & Networks Intern – IT Department Jan. 2015 – August. 2015

Configured, mounted and maintained windows and linux physical/virtual servers.

Configured and deployed network devices by liaising with vendors like MainOne and MTN.

Involved in set-up of on premise private cloud with VMware .

Ensured software licensing laws are followed and managed backup procedures.

Installed, configured, and troubleshoot cisco communication equipment.

Configured,and supported HP blade servers

HyperV configuration and VMware monitoring

Hardware troubleshooting and writing bash scripts

SKILLS AND EXPERTISE

Hardware and Network Troubleshooting.

Programming (Python, C++, Java, HTML, VHDL, etc.)

Linux and Windows troubleshooting

Android App Development.

Virtualisation and Cloud Engineering.

Microsoft Office(extensive knowledge on Microsoft Excel)

VPN, Wired, and Wireless Internetworking.



Contact this candidate