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Customer Service Technician

Location:
Washington, DC
Salary:
40,000
Posted:
February 20, 2019

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Resume:

Trevor F. Marshall ac8j2a@r.postjobfree.com 240-***-**** cell

Profile

Professional, trustworthy, dependable and experienced telecommunications network cable installer with excellent communication and verbal skills for extraordinary customer service. Ability to follow written and verbal instructions, work as an individual or team player with minimal to no supervision. Managerial and supervisory skills and the aptitude to provide subject matter training to assistants. Limited Microsoft Office Suite skills but highly effective in the use of EXCEL spreadsheets. Able to apply and pass background checks to receive security clearances.I have performed network infrastructure servicesfor major retailers such as Walmart BJ”s Sams Club and Hilton owned hotels.

June 2018-Present - Active security Consulting

Installation of access control security systems,to include control panels, card readers,door contacts transfere hinges maglocks power supplies and related network equipment. Systems to include Amag, idendiv and familiarity with software house.

March2017-March 2018 Network consultant

Companies: Radius Networks, Darwin Group

CCCI, Vision security and Axcex Media

July 2016-February 2017 M.C. (contractor)

Installation of security devices such as maglocks, key switches, card reader and Hoffman boxes. Troubleshoot issues related to installation install fiber-optic cabling December 2015 – September 2016 Hamilton Ryker (staffing agency) Installation, terminating of multimode and single mode fiber optic cabling in a federal agency

- March 2015 - December2015 Anistar Technologies (staffing Agency) Installed, terminated cat 5 cat 6 and fiber cabling. Also installed maglocks, door strikes, door contacts, and card readers. Installed EMT conduit for pathways 5/12/14 – 1/30/15 IADB, (Contractor)

Performed cable installation and network support. To include moves, add and changes. Installed analog lines for fax machines and server alarms. Installed and uninstalled Cisco VG224 Voice Gateways. Extended T1 lines provided by Verizon.

End user connectivity support.

Familiar and experienced with Remedy Ticket System. Provided good customer service to over 1,000 users. Data center cabling.

Provided voice/data lines for Cannon MFP.

04/2013–10/2013 World Bank Group, Washington, D.C. DATASOL (Contractor) WDC 20001.

Lead Technician/Contractor Representative

Performed cable installation, network upgrades, and network trouble shooting and repair using a “remedy ticket” system.

Attended and participated in inter-disciplinary monthly meetings to discuss updated scope of work to ensure timely completion of assignments. Installation of CISCO 6500 switches for network upgrades and PC trouble shooting.

Interfaced with bank employees in a professional manner when receiving requests for assistance.

02/2012-06/2012 Cable Solutions, Nashville TN Contractor Responsible for installing, testing and terminating Category 6 cable used in telecommunication networks.

Responsible for installation of all equipment needed to complete the assignment in a safe manner including cabling and wall racks used for mounting. Travelled extensively to other states to provide training and technical assistance to subordinates on other contracted sites.

Participated in on-going meetings to discuss progress of network upgrade. Work was performed in a hotel setting

07/2012-04/2013 TM NETWORK CABLING, W.D.C., 20011

Owner-Self Employed

Performed telecommunication services as an independent contractor for local businesses in the tri-state area of Washington, D.C., Maryland and Virginia including Walmart, Sams Club, Wells Fargo and Bank of America

12/2010 – 02/2012 Outsource Telecom, Fairfax,VA Outsource telecom, Fairfax, VA Cable Technician

Installing and servicing computer cabling and devices. Installing pre terminated cabling, multi mode fiber CAT 5e and cat 6e, 25 pair and 50 pair feeder cables.

Servicing fax machines and credit card machines

04/2010 – 11/2010

Wachter Network Services, Lowell, AK Data and Voice Technician Installing and Terminating CAT 5E, Fiber optic cable, 25 pair and 50 pair feeder cables

Installing access points Nema boxes and data and voice jacks Troubleshooting networks and Cisco phone systems

02/2010 – 04/200

NCI Atlanta, GA

Data and Voice Technician

Installing and Terminating CAT 5E, Fiber optic cable, 25 pair and 50 pair feeder cables

Installing access points Nema boxes and data and voice jacks Troubleshooting networks and Cisco phone systems

08/2008 – 08/2009

Brandon Technology, Nashville, TN Electrical Helper/Cable puller Installing conduit, junction boxes and device boxes Pulling cable such as, multi mode fiber CAT 5e and cat 6e, 25 pair, 50 pair feeder cables and Belden Cable to specified locations Leading crewmembers in assigned task

Education

Comptia A+ Essentials Course and IT Course, Nashville, TN, 2009 Graduate, Electronic Technology, DeVry University, Atlanta, GA, 1985



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