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Hotel General Manager

Location:
Temecula, California, United States
Salary:
$100,000-110,000
Posted:
February 20, 2019

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Resume:

NEIL R. POISSON

***** ***** ******** **** 951-***-****

Temecula, CA 92592 Home 951-***-****

ac8j0q@r.postjobfree.com

SUMMARY

Senior Hospitality Management Executive with proven leadership skills with an ability to adapt to most environments or cultures. An innovative strategist with proven abilities to analyze and assess financial or market conditions, and structure a plan to achieve desired results. Extensive experience in managing multiple unit Hotels, both full service, and limited service Hotels. Strong leader; successful in hiring and developing highly motivated and productive management teams.

PROFESSIONAL EXPERIENCE

HILTON HOTELS CORPORATION 07/2010-11/2018

HILTON SANTA BARBARA BEACHFRONT RESORT

General Manager

Directed the daily operations of a 360- room full service Resort with 40,000 square feet of meeting space with a total annual Hotel budget of $45M.

Responsible for the overall operation of this 360 room full-service Resort.

Oversees the activities of key guest contact departments including Sales & Marketing, Revenue Management, and overall Hotel operations.

Responsible for maximizing revenue opportunities, profitability as well as guests and team member overall satisfaction.

Implement and monitor the daily quality assurance progression at the Resort.

Directly involved in the planning & coordination & completion of a $15M full Hotel renovation.

Successfully rebranded the Resort from a DoubleTree Brand to a Hilton brand

Repositioned the Resort as a Hilton Resort

DOUBLETREE BY HILTON SAN JOSE

General Manager

Directed the daily operations of a 505- room full service Hotel with 48,000 square feet of meeting space with a total annual Hotel budget of $45M.

Responsible for the overall operation of this 505 room full-service Hotel.

Oversees the activities of key guest contact departments including Sales & Marketing, Revenue Management, and overall Hotel operations.

Responsible for maximize revenue opportunities, profitability as well as guests and team members overall satisfaction.

Implement and monitor the daily quality assurance progression at the hotel.

Reposition the Hotel. Redefine optimum market mix for the Hotel

Directly involved In the planning, coordination & completion of a $3.9M Ballroom & Meeting room full renovation

HILTON HAWAIIAN VILLAGE WAIKIKI BEACH RESORT

Executive Assistant Manager

Directed the daily operations of a 2,860- room Resort Hotel with 140,000 square feet of meeting space with an annual Hotel budget of $325M.

Responsible for the overall operation of this 2,860 room full-service Hilton Resort Hotel.

Oversees the activities of key guest contact departments including hotel operations and food and beverage.

Responsible for maximizing revenue opportunities & profitability as well as guests and team members overall satisfaction. Implement and oversees the daily quality assurance progression at the Resort.

Directly involved in the planning, coordination & completion of a major $100M renovation project of the Resort

Union Hotel

Page 2

HILTON SAN FRANCISCO UNION SQUARE

Resident Manager

Directed the daily operations of a 1908- room Convention Hotel with 138,000 square feet of meeting space with a total annual Hotel budget of $140M.

Responsible for the overall operation of this 1,908 room full-service Hilton Hotel.

Oversees the activities of key guest contact departments including hotel operations and food and beverage.

Responsible for maximizing revenue opportunities & profitability as well as guest and team member satisfaction.

Implement and oversees the daily quality process at the hotel.

In 2011 the Hotel was recognized and presented with three awards by the Hilton Brand- Hotel of the year for Hotels over 750 rooms, most improved profit, & sustainability.

Directly involved in the planning, coordination & completion of a major in a major $50M major renovation project

Union Hotel represented by 4 local unions

ISLAND HOSPITALITY GROUP 01/2009-04/2010

HILTON ONTARIO AIRPORT, Ontario, California

General Manager

Directed the daily operations of a 309- room Hotel with 20,000 square feet of meeting space with an annual total Hotel budget of $9.5M.

In conjunction with Director of Sales & Marketing successfully implemented an effective Sales Strategy that enabled us to reposition the Hotel, and become the market leader in the Transient Segment.

In conjunction with the Director Sales & Marketing successfully increased our annual Group room night’s base from 5,800 room nights in January 2009 to 15,000 room nights over an 11 month period in down market.

Implemented effective revenue management strategies that enabled us to position the Hotel as the market leader among our select competitors in average daily rate.

Improved SALT\Customer Service & Loyalty performance scores year over year by 20%.

Completed final phases of a public area renovation-Lobby, Restaurant, Lounge, Fitness Center.

PACKARD HOSPITALITY GROUP, San Diego, CA 05/2008-12/2008

Regional Vice President

Multiple Hotel responsibility

Involved in the planning, development & approval process for a $40M Annual Budget spread among 6 focus & full service Hotels.

Responsible for Directing the Operational, Sales & Revenue Management efforts for 6 focus & full service Hotels.

Played an active role in the company’s Annual Strategic Planning.

Page 3

WESTMONT HOSPITALITY GROUP 9/2006-5/2008

DOUBLETREE HOTEL & EXECUTIVE MEETING CENTER BERKELEY MARINA, Berkeley, CA

General Manager

Hotel acquisition-9/21/06

Directed the daily operations of a 378- room Hotel with 13,000 square feet of meeting space that included 7,300 square feet of Executive Meeting Center with a total annual Hotel budget of $21M.

Completed annual Operating and Capital Budgets.

Negotiated & ratified a new 3-year contract with the Union, Local # 2850

One full year after the acquisition increased total Hotel revenue by $350K

Directly involved in the planning, coordination & completion of an $8.1M full Hotel renovation project.

WESTMONT HOSPITALITY GROUP 1/2005-9/2006

HILTON San Diego AIRPORT-HARBOR ISLAND

General Manager

Directed the daily operations of a 211-room Hotel with 8,300 sq. ft. with a total annual Hotel Budget of $13M

Over a two-year period;

In 2005 & 2006 exceeded budget in total Hotel revenue by $1M each year

In 2005 & 2006 achieved a flow-thru of 55% & 63% respectively

In 2005 & 2006 increased Rev Par Index from 98% in 2004 to 101% in 2005, to 109% in 2006

In 2006, the Hotel was the recipient of two of Hilton’s most prestigious awards; “All Green Zone Award, & the Continuous Improvement Award.”

ILLINOIS BEACH RESORT & CONFERENCE CENTER, Zion, IL.12/2003-1/2005

General Manager

Independent Owner & Operator

Repositioned the Resort, Improved year over year Net Operating Income from $3K to $250K

BAYMONT INNS & SUITES, Milwaukee, WI 8/2001-8/2003

Vice President-Operations (Baymont Inns & Suites and Woodfield Suites)

Responsible for Directing the Sales & Marketing & Operational efforts for 12 focus service Hotels.

Directly involved in the planning, development & approval process for a $25M Annual Revenue Budgets and $2.5M Capital Budget.

Page 4

HILTON HOTELS CORPORATION, Beverly Hills, CA 10/1987–8/2001

DOUBLETREE HOTEL & EXECUTIVE CONFERENCE CENTER-Chicago-North Shore Skokie, IL

General Manager (06/2001-08/2001)

Directed the daily operations of a 336-room Hotel with 17,000 sq ft and $13M budget.

HILTON SUITES & HILTON GARDEN INN, Oakbrook Terrace, IL.

General Manager (1993-2001)

Hilton Suites

Directed the day to day operations for two hotels with a combined total of 340 guestrooms.

Successfully increased Rev Par on average of 7.5% year over year for a five-year period.

Consistently increased EBITDA by 5% year over year for a five-year period.

Over a five year period, consistently ranked among the top ten hotels within Hilton Hotel Corporation in all Guest Service & Quality related programs with overall quality scores at or above 90%.

Served as project manager and successfully completed a full & soft good refurbishment of the interior of the hotel ($5M) and an extensive refurbishment of the exterior of the building ($1.3M).

Hilton Garden Inn

Successfully advanced the new $10M hotel project through planning, zoning to final approval by the city council in a total of 12 months.

Developed the Performa and converted it to annual budget and within second year met Performa, revenue and profit objectives.

Developed forecast & financial projections for the new Hotel.

Market leader in the mid-priced, limited service segment after one year

Director of Operations Hilton Select Hotels Division (1992-1993)

Responsible for directing all operations for 14 Hotels.

Divisional Manager – Operations-Hilton Inns Inc. (1987-1992)

Responsible for ensuring compliance with all Hilton Product & Brand Standards by franchise owners & operators for 18 franchise Hotels.

EDUCATION/TRAINING

Associates Degree, Hotel Operations, Career Canada College

Carleton University, Ottawa, Ontario Canada- 2 –years- Science

American Management Association Training: Strategic Planning, Leadership, Critical Thinking, Executive Leadership, Management skills for the Experienced Manager

COMMUNITY INVOLVEMENT

Chairman of the Greater Dupage Convention & Visitors Bureau.

Hotel Advisory Board for the College of Dupage

Advisory Board of the Illinois Hotel & Motel Association

Served in an advisory capacity for Oakbrook Terrace Tourism Board

Board of Directors Berkeley Chamber of Commerce

Advisory Board Business Council on Climate Change-City of San Francisco

Board of Directors for Team San Jose, McEnery Convention Center

Board Member of the CCFD for Team San Jose McEnery Convention Center

Appointed Treasurer Team San Jose, McEnery Convention Center

Co-Chairman Visit Santa Convention & Visitors bureau

Serve on the TBID board for Visit Santa Barbara

References available upon request



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