Customer Service Manager

ROXANNA ZUNIGA-MENENDEZ

*** *. **** ** *** Angeles, CA 90037 *********@*****.*** 323-***-****

OBJECTIVE

I want to be part of the success in an environment of growth and excellence.

SKILLS & ABILITIES

Bilingual (English, Spanish) fluent in both languages

Microsoft Office (Microsoft word, windows, excel, power point)

An independent, efficient worker who is very easy to work with.

Strong skills in time management prioritizing task.

Organized and detail oriented

Cousinly maintain a positive attitude and enjoying helping people.

Able to multi task and work in a high paced environment.

EXPERIENCE

RECEPTIONIST/CUSTOMER SERVICE REP: CLOTHINGSHOWROOM

8/2010-2/2018

oAssisting customers with questions and concerns regarding the business.

oProvide customer service to ensure customer satisfaction with their orders and their payments.

oAnswering phone calls in a high volume

oGreet walk in customers.

oSorted parcels for shipment, per destination or other classification, and placed parcels in mail bags or bins

oPlacing orders for needed merchandise.

oManage the warehouse

CUSTOMER SERVICE/SALES PRE: FAMSA INC.

6/2010-8/2010

oAssisting customers with questions and concerns regarding the furniture.

oMaking the sale

CASHIER/CUSTOMER SERVICE: RITE AID

4/2009-4/2010

oAssisting customers with questions and concerns regarding the products.

oKeeping the store up to proper standards (Clean and Organize)

oProvide customer service to ensure customer satisfaction.

oWorked in a fast-paced environment, with high volume of parcels

odaily.

CASHIER/CUSTOMER SERVICE: BASKIN ROBBINS

12/2008-12/209

oKeeping the store up to proper standards (Clean and Organize)

oProvide customer service to ensure customer satisfaction.

oWorked in a fast-paced environment, with high volume of parcels

odaily.

EDUCATION

MANUAL ARTS HIGH SCHOOL, LOS ANGELES, CA

HIGH SCOOL DIPLOMA

REFERENCES

JOSE LUIS NERI PEREZ, WAREHOUSE MANAGER

CLOTHINGSHOWROOM

Cell # 818-***-****

MIRNA SANDOVAL, SUPERVISOR

RITE AID

Cell # 323-***-****

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