Customer Service Representative

Location:

Posted:

February 17, 2019

JENNIE URIBE

OBJECTIVE

Obtain a position where I can optimize my skills for accomplishing the goals of the company. SKILLS & ABILITIES

• Motivated and self-driven with over 30 years of experience in the Customer Service field

• Ability to build relationships and educate customers resulting in customer satisfaction, retention and sales

• Able to handle customer concerns calmly and efficiently

• Proficient in Microsoft Office and Peachtree Accounting Program

• Capable of working independently or with a group of people toward a common goal

• Strong interpersonal verbal and written communications skills

• Capable of performing clerical work such as copying, faxing, etc.

• Quick leaner, organized and detail oriented

WORK EXPERIENCE

2000 – Present

Customer Service Representative, Hollinger Metal Edge, Inc.

• Answer customer questions, provide order status and product information as needed

• Resolve customer concerns and process returns or credits when required

• Provide customers with quotes for product and shipping charges

• Process purchase orders for resale products and act as liaison between vendor and customer

• Process customer orders of products and services received via website, email, and fax

• Enter orders into the computer system and ensure orders are filled correctly and on time

• Stay informed on all company product so all customer inquiries are answered quickly and correctly

• Perform filing and data management