Customer Service Support
Resume:
eric ward
Technical Support Specialist
I'm a hard working technical support specialist with a very diverse background of both help desk/support skills and hardware repair skills, combined together, you have a strong candidate who has proven himself time and again to be an asset to every company he's had the pleasure of serving. ac8ihh@r.postjobfree.com
Missouri, United States
SKILLS
Computer Hardware
Technical Support
Microsoft Products
Heldesk
Software Support
Customer Service
LANGUAGES
English
German
INTERESTS
Computers Music
Computer Hardware
Networking
Audio Engineering
Linux FreeBSD
OSX Gardening
WORK EXPERIENCE
03/2017 – Present
Floor Support Representative
Rose International
Weldon Spring, MO
Contracting Company for Verizon Telecommunications Member of the Floor Support Team overseeing support of an expanding team of Help Desk Representatives.
Consistently able to deliver high quality work under pressure Promoted to offline tasks within 6 months of being hired at Rose Contact: Ashley Yohn
08/2008 – 02/2017
Refurbish Technician
Executive Personal Computers
St. Peters, MO
Executive Personal Computers is a medium sized computer wholesaler and retailer Part of a team that turned scrapped assets into profits Increased productivity and profitability by implementing a solder reflow process Spearheaded a warranty fulfillment procedure
Contact: Joe Prenger
05/2005 – 06/2008
Subject Matter Expert
United Healthcare
Maryland Heights MO
Was a member of the SME Team a special team devoted to answering questions from reps taking calls
Specialized in many different areas, including pharmacy claims processing Received my Health Insurance Certification from the state of Missouri Contact: Brandi Johnson
ORGANIZATIONS
Organization Name
CERTIFICATES
Comptia A+ Certification (02/1998 – Present)
EDUCATION
08/1994 – 05/1998
Diploma
Duchesne High School
High School Diploma
Computer Information Systems
Achievements/Tasks
Achievements/Tasks
Achievements/Tasks
Courses
Contact this candidate