Active Directory Desktop Support
Resume:
Frank Hannah
***********@*****.***
A highly driven and motivated to design, budget, develop, collaborate and deliver technological solutions in legacy systems as well as new technologies. Wire-cast Streaming, Windows-based systems (x86 & x64), MS Windows Server 2003-2012, Windows operating systems XP-10, MSOffice 2003-2016, AS400 administration, Avaya administration, mid- range and client applications/hardware, switching/routing & wireless, audio & video technologies, also IP phone and network cable installation. Support Works and Service Now ticketing systems. Above average skills in project management and executing projects on time, exceeding goals and building strategic alliances have allowed me to become focused on being a dedicated professional who has an exceptional ability to work under pressure and deliver innovative improvement strategies to meet organizational objectives. Network Administrator
5/2017 – Present Living Word Christian Center
Active Directory administration
Cisco Switch Configuration (Cisco Catalyst 2960/3650 Series)
LAN/WAN Connection Troubleshooting.
Avaya phone administration (Setup and troubleshoot phones)
Mobile phone support (IOS and Android app installations)
Setting up new locations (punch downs on 110 block, phones on 66 block)
PC/MAC (Troubleshooting HW/SW issues)
Dell KACE administration
Audio & Video administration
WebEx administration
Sr. Site Support
2/2017 – 5/2017 Part-time Kimberly Clark
Executive Support (Resolved IT related issues for VP’s)
Active Directory administration
PC/MAC (Troubleshooting HW/SW issues)
Audio & Video administration (Troubleshooting, and managing A/V equipment)
Mobile phone support (IOS and Android app installations)
Service Now ticketing system
LAN Analyst
1/2016 – 2/2017 Sierra Systems, Inc. Chicago, Illinois
Active Directory administration
F5 Big IP support (Troubleshooting connection issues)
Audio & Video administration (Troubleshooting, and managing A/V equipment)
Skype support (User training)
AS400 administration (Terminating sessions and print queues, and unlocking accounts)
Outlook support (Troubleshooting application issues)
Safe Net administration (Creating and supporting accounts)
Mobile Pass (Troubleshooting connection issues)
Maas360 (Installations, and troubleshooting)
Network Lead
2/2011 – 12/2015 Diversified Techniques, Inc. Chicago, Illinois
Responsible for the corporate office and over 100 remote locations.
Active Directory administration local and cloud, Google email administration, Sentex, SPSwin door systems, IP telephone systems, and vendors.
AS400 administration.
Audio & Video administration.
Yardi Voyager 6 administration, Yardi user support, Yardi database test and live admin, New installs, Load new packages and plugins, VWA, Contact for Yardi support team in Atlanta, GA. Owner
11/2008 – 9/2010 Oasis Internet Café and Social Club, Chicago, IL Ran the day-to-day operations, Setup wireless environment, perform troubleshooting on various LAN and Data Communication problems.
Technical Operations Officer
11/2002 - 6/2007 JP Morgan Chase, Chicago, IL
Senior level technology executive support. Communicate and implement the technology priority guidelines in accordance with business solutions objectives.
Installing configuring, and troubleshooting, MSOFFICE, Lotus Notes, Novell Client, Citrix Client... Responsible for procurement of technology assets.
Implement deployment projects and Disaster Recovery/Business Continuity processes, Network Administration, Server Administration, Administration of Arc Serve and Net Backup Servers on Windows and Novell platforms.
Highly proficient in supporting all JP Morgan Lines of Businesses in both heritage environments.
Installation and support for corporate Blackberry (RIM) and Palm Pilot (PDA) devices. Proactively supports knowledge sharing within the team and across JP Morgan technology. Ensures that all service requests are handled in a timely and appropriate manner.
Provided Desktop Support for trading floor, executives and remote offices. Assisted with moving and configuring PCs and peripherals to new 3Com campuses. Responsible for maintaining and supporting network, PC, and peripherals.
Project Manager
5/2001 - 11/2002 Tek Systems / Bank One, Chicago IL., IL
Managed Computer refresh projects, hardware/software upgrades. Responsible for ten other consultants. Tested in-house software on Win2000, Software upgrade from 98 to 2000. EDUCATION
Valid Through 2021
Cisco Certified Network Associate
Valid Through 2021
CompTIA Network+
Valid Through 2021
CompTIA IT Operations Specialist
Valid Through 2021
CompTIA A+
America Business College, Chicago, Illinois
Certificate of Completion
Information Security Analyst
Control Data Institute, Chicago, Illinois
Certificate of Graduation
Computer Technology Course
Northeastern University, Chicago, Illinois
Major Computer Science
Contact this candidate