Patrick Johnson

**** ******* *****, ********, ** 30092 Mobile: 678-***-**** ac8i0n@r.postjobfree.com Employment Objective

Seeking a Field Service Engineer position that combines a range of communication, trainer and troubleshooting skills. Both independent and at the same time team-oriented, I believe in treating clients as I wish to be treated – with honesty, integrity, prompt follow up and top-notch support. On the technical side, I have deep practical knowledge of troubleshooting a wide variety of complex systems from avionics to process control systems.

Core Competencies

● Trainer and lead technician

● Ability to gain instant rapport with

clients

● Able to ramp up quickly on new systems

● Ability to apply advanced

troubleshooting and critical thinking to

real-world situations

● Use of CRM and ticketing systems

including Matrix and Remedy

● Application support for MS

Windows-based systems

● Preventative maintenance on hardware

and software upgrades on a wide

variety of systems

● Power BI App knowledge and

implementation

Professional Experience

Cubic Transportation Systems, Atlanta, GA

Senior Field Support Technician, Feb 2012 – Present

● Responsible for installation, maintenance and support of network-based ticket-vending machine

(TVM) and gate systems for MARTA rail.

● Lead trainer and senior support technician responsible for mentoring new hires.

● Work with Matrix support ticket system to address support call problems consistent with customer contract requirements.

● Well-liked and respected by clients for professional follow-through and clear communications. Electronic Transactions Consultants, Suwanee, GA

Asset Management Technician, 2011 (6-month contract)

● Assisted a team of technicians on the installation and configuration on all interstate toll system including equipment, hardware and software.

● Assigned all TCP/IP protocols to manage network connectivity.

● Successfully completed GDOT project on time and under budget per customer contract. Wal-Mart Inc., Atlanta, GA

Field Support Technician, 2007-2010

● Managed and installed network and telephone systems including NCR Point of Sales, PC and back office systems in two distribution centers on schedule and within budget.

● Responsible for troubleshooting network equipment issues and training store employees on new software and hardware upgrades. Used same Remedy ticketing system as in the Navy. CBE Inc., Jacksonville, FL

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Patrick Johnson

3386 Kiveton Court, Norcross, GA 30092 Mobile: 678-***-**** ac8i0n@r.postjobfree.com Field Technician, 2005-2006

● Assisted in communications restoration for territories affected by Hurricane Katrina.

● Completed install projects while meeting customer deadlines on POS/Ruby Systems.

● Performed preventive maintenance on all client sites within assigned territory.

● Maintained inventory and extensive service records involving customer contracts. Professional Experience, continued

United States Navy, Jacksonville, FL

Ground Support Technician, 2002-2005

● Retired after a 3 1 2 year tour of duty.

● Graduated top of my class, Airmen Apprentice School.

● Provided ground support maintenance for Naval aviators during Operation Iraqi Freedom.

● Responsible for the maintenance and integrity of S-3 anti-submarine aircraft, including electronic and hydraulic systems.

Technical Skills

● MS Office Suite including Outlook, Word, PowerPoint, Excel and Access.

● Various MS Windows OS including NT-Server, XP, Windows 7, Windows 10.

● Various field support equipment and mobile devices.

● TCP/IP networking protocols and Cisco RV325K9NA router configuration.

● Working knowledge of full-stack web development including PHP and MySQL. Education

● United States Navy, Pensacola FL – Airmen Apprentice School, 2002.

● Comm Scope Certification – Network Cabling Certification 200, 2007.

● ITT Technical Institute, completed most of an associate degree in Computer Networking, 2011.

● North Springs High School, Atlanta, GA, Class of 1997. Page 2 of 2

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