Customer Service Executive

RESUME

Plot No. ***, Annai Vellankanni Nagar,

Arockia Puram (Post),

Thoothukudi – 628001

Mob: 00 91-989*******

*****.*******@*****.***

M.Vijaya Basker

Objective:

A skilled, talented and accomplished shipping professional with diverse experience in

Performing daily Export and shipping activities. Looking for a challenging position as

Shipping or export executive to develop my skills and proficiency in a renowned organization

Educational qualification:

B.B.A.

IN HOUSE TRAINING & EXPERINCE

Executive - Operations staff of Glow Freight Logistics three years,

Period: From 2005 to 2008.

Executive - CHA / Buyer Consol Controlled in Aero Marine Logistics

Period: from 2008 to 2009

Documentation - Customer Service - Forwarding – (Export & Import) in Capricorn Logistics Pvt Ltd.

Period: From 2009 to 2015

Senior Executive – Customer Service- Forwarding – (Export & Import) in Global Ocean Logistics From 2015 to Till Now

Role & Responsibility

• Handling Sea/Air Freight [Import and Export].

• Handling LCL, FCL [Import and Export].

• Handling Console Boxes [Export and Import].

• Coordinating with overseas agents [Export and Import].

• Coordinating cross-stuffing with w/house and updating the status to the load port and

final destination.

• Coordinating the cross-trade business with the overseas agents and updating the status to

the load port and final destination.

• Making agency contracts for Import and Export for LCL and FCL shipments.

• Negotiating the rates with Lines and forwarders for LCL and FCL shipments.

• Coordinating with W/house for daily operation

• Attend queries through called in, emails from local and international Shipping agent

Handling DO counter

Handling and Tracking of Transshipment cargo

Work closely with Logistics providers to assure on-time shipments

Key account handler of major customers of the company

Handling Sea shipments and Drafting Seaway, Surrender all types of Bills,

Ensure quick & polite response to phone calls by customers.

Monitor correct & timely response to all e-mails.

Technical skills:-

Diploma in Computer programming, Tuticorin

PGDCA, Tuticorin.

Office Tools : MS Word, MS Excel, Power Point & Access

Personal Details:

Father’s Name : G.Maria doss

Sex : Male

Date of Birth : 21.03.1984

Nationality : Indian

Marital Status : Married

Linguistic Proficiency : Tamil, English, Malayalam

Permanent Address : Plot No.108,

Annai Vellankanni Nagar,

Thoothukudi – 628 001

I would like to enhance myself in a reputed company like your concern. If given a chance.

I shall leave no stone unturned to discharge my duties satisfactorily. Hope to receive your

Favorable response in this regard at the earliest.

Declaration

I hereby declare that all the details furnished above are true and correct to the best of my knowledge and belief.

Reference: - Mr. Krishnasamy – (Branch Manager)

Zim Integrated Shipping, Tuticorin

Mob: 809-***-****

Thanking you,

Place: Tuticorin signature,

Date: 12.12.2017

(Vijaya Basker.M)

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