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Customer Service Representative

Location:
Shimla, Himachal Pradesh, India
Salary:
40000
Posted:
February 15, 2019

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Resume:

Stuti Pandit

Flat No.*, Yoga Bhawan, Near Sanjay Gandhi Public School, New Shimla, Shimla (H.P) 171009.

E-mail ID: ac8hy7@r.postjobfree.com.

Mobile No/ Landline no : 945-***-****/821-***-****/017*-*******.

DOB: 19-09-1990.

Objective: Seeking the position of Assistant Professor in the field of Academics.

Academics

Course

Institute & University

Year of Passing

Aggregate Percentage

Ph.D. (Management Studies)

AP Goyal Shimla University

Pursuing / course work completed

-

Company Secretary

(3rd level)

The Institute of Company Secretaries of India

Pursuing

-

MBA

(HR & International Business)

AP Goyal Shimla University

2014

8.29(cgpa)

B. Com

IGNOU

2013

74

BBA

GURU JHAMBHESHWAR UNIVERSITY

2012

78

B.ed (Commerce And English )

Himachal Pradesh university

2015

Theory – 70.5

Practical- 79.5

12th

ST. BEDES COLLEGE

2009

76

10th

DAV PUBLIC SCHOOL, NEW SHIMLA

2007

82.4

Experience

1)Presently working as Teacher in DAV Public School, New Shimla.

2)Worked:

a)Name of the company: AP Goyal Shimla University.

i)Job Title: Assistant Professor.

ii)Dept.: Management.

iii)Duration: July 2015 – August 2016.

b)Name of the company: The Wildflower Hall Oberoi Group of Hotels, Charabara, Shimla

i)Job Title: HR Supervisor Assistant.

ii)Dept.: Human Resource.

iii)Duration: November 2013 – December 2014.

3)Name of the Company: VandY Solution (AIRTEL). OPP. State Bank of Patiala, Khalini Shimla.

a)Job title: CSR (Customer Service Representative)

b)Duration: September 2011 to February 2012 (6 months)

c)Job Profile: CUSTOMER CARE ON OFFICE FRONT

Projects & Initiatives

1)“CUSTOMER SATISFACTION IN MOBILE PREPAID CONNECTION” - VandY Solution (AIRTEL). OPP. State Bank of Patiala, Khalini Shimla, worked as Customer service representative.

a)Dealing with customer problems in the services.

2)“MARKETING OF NEW PENSION SCHEME” – State Bank of India, Summer Hill Shimla.

a)Study of the product.

b)Marketing of the product.

c)Finding out where the Company is lacking in marketing the product.

d)Feedback of the customer to the product

e)Active member of AEC(Aashyian educational club)- group working for increasing educational level in the City

f)Member of the placement in the university: coordinate with Placement Officer for campus placement and preparing students for the placements.

3)“CSR Activities done by Oberoi group of Hotels.

a)Elaborated study on various CSR activities.

b)Involvement of employees and society.

Certifications & Achievements

1)Certificate of Tally Erp (enterprise resource planning) from SDPI (KHALINI) specialising in accounts maintenance, billing and inventory.

a.Pursuing for csorporate accountant and e-commerce courses.

b.Basic of computer – ms office, personalised computer working.

2)Attended workshop conducted by IIT Guwahati sponsors -Protype technical ltd on Robotics.

a.Learnt how to make circuit of robots.

3)Certificate from Manthan (national level youth organization) for giving ideas on “timely justice” and improving educational level in India.

4)Won the best presenter award for presenting research paper on ‘Role of FDI in Education Sector.’

5)Attended workshop on Research Methods and data Analysis through stata organised by IPRG at New Delhi.

Research Publications:

1)Book: FDI and a Borderless World of Trade and Industry: Challenges and Opportunities: Chapter: Role of FDI in Education Sector. IBSN 13.

2)CURRENT SCENARIO OF FOREIGN DIRECT INVESTMENT (FDI) IN INDIA: A MULTIFACETED APPROACH. ISSN: 2249-7196 IJMRR/August 2017/ Volume 7/Issue 8/Article No-4/836-840 / International Journal of Management Research & Review. www.ijmrr.com.

3)REVIEW ON ABSENTEEISM DUE TO UNHEALTHY ORGANIZATIONAL CULTURE. AGU International Journal of Management Studies & Research http://www.aguijmsr.com. (AGUIJMSR) 2018, Vol. No. 6, Jan-Jun e-ISSN: 2455- 1562; p-ISSN: 2455-6092.

4)Professional Identity of Female Managers as Role Models. Imperial Journal of Interdisciplinary Research (IJIR) Peer Reviewed – International Journal Vol-4, Issue-1, 2018 (IJIR) ISSN: 2454-1362, http://www.onlinejournal.in.

5)A REVIEW OF LEADERSHIP STYLES & THEIR EFFICIENCY FOR SERVICE SECTOR International Journal of Advance and Innovative Research Volume 5, Issue 4 (VII): October - December, 2018 ISSN – 2394 – 7780. http://iaraedu.com/about-journal/ijair-volume-v-issue-4-vii-october-december.php

Personal Detail

Father’s Name: Dr G.D. Sharma

Languages Known: Hindi, English, Bhasha Indonesia (beginner) and French (beginner)

Technical skills: MS office, Internet Browsing.

Hobbies: Reading books on meditation and spirituality.

Personal Attributes: Good communication skills, participated in debates and declamation at school, college and university level, good observation & grasping power and keen to learning and explore things.

References: Will be provided on request.

I am applying for any equivalent post according to my qualifications.

I hereby assure that the information provided by me is true and correct to the best of my knowledge and if provided with an opportunity to serve you, I would do the work assigned to me to the best of my abilities and try to live up to your expectations.

Looking forward to hearing from you soon.

Thanking You,

Yours truly,

STUTI PANDIT



Contact this candidate