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Customer Service Desktop Support

Location:
Atlanta, GA
Posted:
February 14, 2019

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Resume:

EDY GARCIA

ac8hvn@r.postjobfree.com 404-***-****

Objective

A talented IT professional with passion for tailored solutions seeks the position of Web Developer in a thriving, exciting, and growing company. Comes with Full Stack Certification in Web Development and Helpdesk Support, to provide quality support to company’s IT team.

Summary of Qualifications

Html5/CSS

Git/Github

Bootstrap/Materialize

RESTful Routes/API/Axios

MongoDB/Mongoose

React

Express.JS

Python

Node.JS

Experience

General Assembly Atlanta, GA November 2018- Present

General Assembly Web Development Immerse (WDI) is a 12-week long training program dedicated to give students a deep dive into the world of web development.

Collaborated with other developers on group projects and stablished workflow projects using Github.

Design and Developed Web Applications using Technologies that included: JavaScript, CSS, Node, Express, MongoDB, React and Python

Kaiser Permanente Atlanta Regional Office Atlanta, GA

Desktop Support Technician August 2017- February 2018

Provided excellent customer service to business partners

Resolved 8-10 technical support\on boarding’s service tickets per day

Routed Remedy IT Incident and work order Tickets to designated Technician

Responded to user service request rapidly to resolve trouble tickets under service level agreement

Set up computer equipment for 70 employees, including cables and hardware

Installed software and operating systems to over 100 company computers and tablets

Handled system configuration for printer systems

Backed-up and Restored data, operating systems, files and documents

Installed and backed-up system software, including (Microsoft office products, Teradata(SQL), Cisco Agent, Right Fax, Citrix Receiver, Oracle and Genisys)

Interactive Video Visits (IVV)- Installed and configured equipment that allows patients and doctors to communicate remotely

Maintained and secured inventory of all hardware and software

Followed up with business partners after a problem had been resolved

Maggiano’s Little Italy Atlanta, GA Trainer, Bartender, Server and Banquet Captain October 2013- Present

Employee of the Year for 2015 and 2016

Responsible for training over 20 floor servers and bartenders

supervised 10 banquet servers

Upheld brand standards, assisted with liquor, wine and beer orders

Handling cash and credit reconciliations

Oversaw bar organization and cleanliness

Summit Construction Stone Mountain, GA

Purchasing Coordinator April 2012- August 2013

Directed and coordinated activities for over 30 personnel, engaged in buying, distributing materials, equipment, machinery, and supplies.

Represented company in negotiating contracts and formulating policies with suppliers

Assisted with settling invoices

Managed the inventory of material and equipment worth $1.5 million

Created and managed the scope of projects from initiation to completion

Prepared and processed requisitions and purchase orders for supplies and equipment

Held meetings with subcontractors and suppliers on-site as necessary for project updates

Education

YEAR UP Atlanta, GA Project Management March 2017 – August 2017

Gained extensive experience and knowledge in Project Management, Computer Science, Cyber Security and Programming.

Successfully completed Year Up, Prominent one-year career development program with 250 corporate partners around the country; the program includes college-level courses, professional training, and a six-month internship helpdesk technician for Kaiser Permanente

Georgia State University Dunwoody, GA Engineering August 2017 - present

Currently working on my engineering undergraduate degree from start to finish my current GPA 3.6



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