Mina Rizkalla

Address: **** *********** **, **********, **, L5V 1s1

Mobile: 1-416-***-****

E-mail: ac8hua@r.postjobfree.com

Objective

Seeking a challenging Internship opportunity in the field of Computer Science whereby I can improve my interpersonal skills and apply my academic background.

Education

Bachelor degree of Computer Science, Modern Academy, Cairo, Egypt. Graduation Date: June 2007

General grade: good

Graduation Project: smart car system

Project Grade:excellent

Thanaweya Amma, Ibn Khaldoon Secondary School, Cairo, Egypt, 2000.

Working Experience

● Nacita

Is a leading Agency in the trading and servicing of automotive products and in providing logistics services in the Egyptian market. NACITA was founded in 1944 and later incorporated in 1986, offering more than 68 years of experience in trading across a range of sectors and products. Duties & Responsibilities: April 2015\ Oct 2018

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Provide technical assistance and support for other systems, Network Security, Backup Solutions, UPS, GPS, Storage System, Time Attendance, Internet Service, Voice and video communications and any other IT related system.

Provide technical assistance and support for wired and wireless LAN and WAN communications.

Diagnosing problems and performing troubleshooting activities.

Respond to queries either in person or over the phone.

Write training manuals.

Train computer users.

Maintain daily performance of computer systems.

Respond to email messages for customers seeking help.

Ask questions to determine nature of problem.

Walk customer through problem-solving process.

Install, modify, and repair computer hardware and software.

Run diagnostic programs to resolve problems.

Install computer peripherals for users.

Follow up with customers to ensure issue has been resolved.

Gain feedback from customers about computer usage.

Run reports to determine malfunctions that continue to occur.

Diagnosing problems and performing troubleshooting activities.

Contact service providers when required.

May assess new products or services and suggest enhancements to senior management.

● New Vision foundation

September2013 \ March 2014

Mobile application developer for Android and IOS ( Adobe flash AS3) ERP Admin ( Salesforce / SugerCRM)

IT Engineer

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.

● Oasis Distribution

March 2013\ August 2013 Product Sales Specialist

SOLARFLARE - Sales Specialist

PREMIUM LINE /CTS – Security/IP Surveillance – Sales Specialist . ATEN Complete range – Sales Specialist.

ISP/Mobile Operators – Sector Sales Specialist

• ODEC LTD company

Sales engineering (Account manager) March 2010-March 2013 Managing a portfolio of accounts

Dealing with all aspects of a campaign

Using an existing network of industry contacts to generate new business Leading and training other members of the account team

Managing the work of account executives

Leading project management activity

Ensuring necessary actions are undertaken by the account team Achieving sales targets

Delivering sales presentations to high-level executives Attending client meetings

Maintaining and expanding relationships with existing clients Completing administrative work, as required.

• Ebsolon Computer Company for network and maintenance from January 2009 to December 2010.

Technical Assistant, Guargeous Computer Center, Ain Shams, Cairo, Egypt. Assisting students in problem solving.

Working in instructing windows courses.

Designing the Flyers concerned with the courses.

Language Skills

Very good command of both written and spoken English, French and Arabic. Fair knowledge of German.

● Computer Skills

Have Flash development course 2014.

Perfect knowledge of Microsoft Package (Word, Excel, Power Point, Access), C, C++ and Visual Basic. Have MCSE Course 2005/2006.

Have CCNA Course 2009.

McAfee Data protection sales professional certification 2010. WatchGuard sales Certification 2010.

BitDefender Client Security sales training 2010.

Vmware VSP 4 certification 2010.

Good knowledge of internet use.

Hobbies & Interests

Reading.

Working out.

Networks.

Travelling.

Personal Data

Data of Birth: 22 January 1985.

Place of Birth: Cairo, Egypt.

Nationality: Egyptian.

Military Service: finished.

References Furnished Upon Request

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