AFSANEH(STEPHANI)ADO

* ********* ******** *******, **

Cell : 647-***-****

ac8hs4@r.postjobfree.com

Career Objective

Seeking to obtain a position within a growing organization that will allow me to utilize my education and experiences to their maximum potential

HIGHLOGHTS OF QULIFICATIONS:

15 years’ experience of customer service

Looking for Challenge (Study pharmacy assistance program)

• Bilingual English /Farsi

• Fundamental of pharmacy

• Anatomy of physiology

• Pharmaceutical calculation

• Compounding pharmacy

• Pharmacy soft ware Applications Kroll,fillware

• Community pharmacy

• Microbiology and sterile products

• Fundamental of Computers

• Good understanding of major functional areas of a corporation including company

• Knowledge of word office (power point, excel and outlook

• Excellent analytical and problem solving skills

EDUCATION AND CERTIFICATIONS:

Addiction and Community Service Worker Diploma September/2010/May 2011 Everest College – Toronto, ON

Pharmacy assistant ( Diploma) Sep/19/2017 Mar/05/2018 CDI College – Toronto ON

• Fundamental Addiction

• Psychology

• Health Body & Mental

• Relapse Prevention

• Pharmacology

• Communication Fundamental

• Interviewing Techniques

• Fundamental pharmacy

• Anatomy,physiology

• Pharmaceutical calculation

PROFESSINOL EXPERIENCES

Pharmacy assistant ( Guardian pharmacy). Mar/19/Jun/02/2018 Remedy RX ( pharmacy ) Sep/19/Dec/06/2018

• Data Entry only for refill ( Kroll software )

Dispensing, count and measure medication, prepare Compliance for long term care and retirement home

• Answering the phone call

• Faxing to the Dr, for renew prescription

Following up with the nurse and the DR

EXPERIENCES AS CUSTOMER SERVICE

Customer Service – Cosmetician June/2008 Oct/2012

Shoppers Drug Mart (Toronto, On)

• Keep up-to-date client information and used knowledge of store products to build sales

• Answered walk in customer questions and inquiries to insure timely customer follow ups Which resulted in good customer relationship for referrals and repeat business

• Periodically attend vendors training seminars and preserve the highest level of products Knowledge

• Executed all systems and procedures to make sure a fast and efficient transaction

• Responsible for answering phone calls of customers

• Keep up-to-date client information and used knowledge of store products to build sales

• Answered walk in customer questions and inquiries to insure timely customer follow ups Which resulted in good customer relationship for referrals and repeat business

• Periodically attend vendors training seminars and preserve the highest level of products Knowledge

• Executed all systems and procedures to make sure a fast and efficient transaction

• Responsible for answering phone calls of customers

• Responsible for all aspects of payment processing

• Trained new representatives in customer service, products and company ‘s system usage COUNTER MANAGER September/2004 June/2008The Hudson Bay

(Biotherm Cosmetic)

• Meet or exceeded all set goals and target

• Designed product display at various locations beauty products and its applications Attended customer’s queries and concern in a warm and professional manner COSMETIC MANAGER August -1997 August 2003

Wall-Mart Toronto, On

• Developed incentive programs to encourage peak performance from customer service Representatives and inspire teamwork

• Oversee daily activities of department to optimize productivity and quality of work

• Managed the attendance/shift report for my team to ensure team members are adhering to Their shift schedule and lunch/breaks and various other administrative work

• Maintained sales records and identified sales targets and incentives

• Keep customer records to create a more personalized service Volunteer EXPERIENCE August /5th/2011 -2013

Shepherd village Senior home (retire home)

Work as a helper with social worker

• Performing mini mental assessment for dementia residents

• Assisting with the implementation of recreation programs for senior which include physical, spiritual,social and intellectual stimulation

• Completing survey with resident to achieve better quality of life for each individual Certificate of Achievement for working in partnership with police and community Agencies (victim Response) for 90 hours

Refrance :

New Markham pharmacy :

PRANESH PATEL 905-***-**** work

647-***-**** mobile

Guardian pharmacy :

ASIFA HAJI 905-***-****

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