Engineer Manager
Resume:
Jerry C. Alarcon
Address: #*** *** * *** ** Bayabas St. Brgy. Maybunga, Pasig City
Cell No.: +63-916-***-****
Landline No: +632-*******
Email Address: *************@*****.***
Availability: 30 to 60 days
PROFILE SUMMARY
Proactive Infrastructure Engineer with the solid experience on Microsoft Products Administration. Had been involved with designing, configuring, deployment and management of server & network devices for WAN, LAN and WLAN. Devices are follows; firewalls, routers, switches, load-balancer, wireless bridges, and mobility controller and access points.
WORK EXPERIENCE
InnovaThink Corporation
Paseo De Roxas Building - Paseo De Roxas cor. Legaspi St., Legaspi Village Makati City 1229
April 2016 – Present
IT Administrator
Duties and Responsibilities:
Provide Support to End-Users for any IT Related Issue/Request
Handle Users Account on Active Directory, Exchange, Office 365, VPN, and ORACLE
Monitor data usage via MRTG and Firewall and prepare necessary report and recommendation
Monitor and Manage Firewall Activity. Handle Change of Policies if required to render services needed by End-Users
Monitor All Servers/Devices contained on Data Center and provide necessary action to resolve if issue arise based on Level of Urgency
Manage Back-up and Recovery of files from File Server
Manage Anti-virus Server and Clients
IT Asset Management
Handles Management of Access Point, CCTV and Biometric Devices
Confers to Vendors for various issues related to computer unit and network issue/upgrade.
ACCENTURE
Pioneer Cybergate Tower 2, Mandaluyong City
February 2012 – April 2016
VIRTUAL EXPRESSLANE 2.0 - REMOTE SUPPORT
Duties and Responsibilities:
Responding within agreed SLA/OLA for the internal/external customers using Ticketing Workflow
Administration of Antivirus, Encryption, and other security applications to meet security needs
Troubleshoot/Diagnose Operating Systems, Printer, Software Applications and Utilities, and all other System Level Issue
Perform Desktop/Laptop Troubleshooting
Granting/Removing Admin Rights to a particular user
Coordinate and execute preventive maintenance and remedial repairs on desktop and laptop computers
Attends testing and implementation of system versions upgrade and infrastructure
Active Directory Account Creation, Deletion, Modifications, Shared Drive Access and Back-up Requests
Voice and Data Node Tracing and Conversion
P1 Call POC
Remote Application:
-Log Me In
-SCCM (System Center Configuration Manager)
INTEGRATED WORKSTATION ENGINEER (Global One Bldg. Eastwood, Quezon City)
Environment:
Windows 2003 Server, Windows 2008 Server Qwest RX 7.8.1
Ghostcast Server/ MDT CTIOS (Cisco Softphone Technology)
Active Directory NICE Application, Dialogue Coach
Network Tools: Putty/ Tacacs, Microsoft Exchange Server – MS Outlook Email Telephony Tools: ASA, CUCM
Symantec End Point Anti-Virus Citrix
BMC Remedy Action Request System
Duties and Responsibilities
Responding within agreed SLA/OLA for the internal/external customers using Ticketing Workflow
Provides On-site assistance to customers with questions/problems regarding technology infrastructure systems or applications
Performs timely resolution or escalation of problems to appropriate technical personnel/technology expert
Conducts follow-ups, gathers feedback, and provides case status updates on ticket progress
Perform Desktop/Laptop Hardware and Software support on site
Perform operating system upgrades. Make adjustments to system software/configurations as needed
Activation/Deactivation of Nodes in a specific work location and Node Conversion using Node Conversion Tool and Putty
Handles IT Asset Management
Updates request status thru SRM/BMC Ticketing system within the operating level agreement (OLA)
ARCHOS BUSINESS SYSTEMS, INC.
IBM/Lenovo, HP, Epson… Partners
January 2009 – September 2012
FIELD/SYSTEM ENGINEER
Duties and Responsibilities:
Provide Support to End-Users for any IT Related Issue/Request
Supported Platforms/Machines: Windows 98, XP, 7, Server 2000, NT and Linux in an enterprise AD environment
Perform Preventive Maintenance to all POS Computers, Desktop/Laptop Computers, Printer, Scanner, Servers and Rack UPS
EDUCATIONAL ATTAINMENT
Tertiary Computer Science - 2nd Honor
St. John Bosco Institute of Art and Science
Tri Sem
June 2005 – March 2008
Caniogan, Pasig City
TRAININGS
Blue Coat (SSL Visibility Appliance)
Blue Coat Packet Shaper
Architecture
Advanced Classification
URL Categorization
Traffic Tree Management
Advanced Bandwidth Management
Understanding Adaptive Response
PacketShaper Reporting Tools
Network Management and Monitoring
Introduction to Intelligence Center
Introduction to Policy Center
Date: March 10 – 14, 2014
Conducted by: Accenture L3 Network Team (CSI)
Location: Cybergate2 Pioneer, Mandaluyong City
Sophos (Firewall Administration)
Security threats and how the XG Firewall protects against them
Getting Started with XG Firewall
Managing Network Protection
Site-to-Site Connections
Identity-Based Firewall
Web Protection and Application Control
Email Protection
Wireless and Remote Access
Reporting and Troubleshooting
Date: March 23 - 31 2017
Conducted by: Netplay, Inc.
Location: 8F AIC Centre Building 204 Escolta Binondo 1006 Manila, Philippines
ITIL v3 Foundation
Date: February 08 – 12, 2016
Conducted by: Accenture Cybergate 2
Location: Cybergate2 Pioneer, Mandaluyong City
PERSONAL BACKGROUND
Date of Birth December 6, 1988
Place of Birth Manila
Status Single
Gender Male
Height 5’6 1/2’’
Religion Roman Catholic
CHARACTER REFERENCE
Marvin Llanto Neil Aledo
IT Manager IT Manager
Accenture Lilly/ InnovaThink Corp.
Gener Payas
Operations Team Lead
Kulicke and Soffa Industries, Inc. / InnovaThink Corp.
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
Jerry C. Alarcon
Contact this candidate