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Engineer Manager

February 14, 2019

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Jerry C. Alarcon

Address: #*** *** * *** ** Bayabas St. Brgy. Maybunga, Pasig City

Cell No.: +63-916-***-****

Landline No: +632-*******

Email Address:

Availability: 30 to 60 days


Proactive Infrastructure Engineer with the solid experience on Microsoft Products Administration. Had been involved with designing, configuring, deployment and management of server & network devices for WAN, LAN and WLAN. Devices are follows; firewalls, routers, switches, load-balancer, wireless bridges, and mobility controller and access points.


InnovaThink Corporation

Paseo De Roxas Building - Paseo De Roxas cor. Legaspi St., Legaspi Village Makati City 1229

April 2016 – Present

IT Administrator

Duties and Responsibilities:

Provide Support to End-Users for any IT Related Issue/Request

Handle Users Account on Active Directory, Exchange, Office 365, VPN, and ORACLE

Monitor data usage via MRTG and Firewall and prepare necessary report and recommendation

Monitor and Manage Firewall Activity. Handle Change of Policies if required to render services needed by End-Users

Monitor All Servers/Devices contained on Data Center and provide necessary action to resolve if issue arise based on Level of Urgency

Manage Back-up and Recovery of files from File Server

Manage Anti-virus Server and Clients

IT Asset Management

Handles Management of Access Point, CCTV and Biometric Devices

Confers to Vendors for various issues related to computer unit and network issue/upgrade.


Pioneer Cybergate Tower 2, Mandaluyong City

February 2012 – April 2016


Duties and Responsibilities:

Responding within agreed SLA/OLA for the internal/external customers using Ticketing Workflow

Administration of Antivirus, Encryption, and other security applications to meet security needs

Troubleshoot/Diagnose Operating Systems, Printer, Software Applications and Utilities, and all other System Level Issue

Perform Desktop/Laptop Troubleshooting

Granting/Removing Admin Rights to a particular user

Coordinate and execute preventive maintenance and remedial repairs on desktop and laptop computers

Attends testing and implementation of system versions upgrade and infrastructure

Active Directory Account Creation, Deletion, Modifications, Shared Drive Access and Back-up Requests

Voice and Data Node Tracing and Conversion

P1 Call POC

Remote Application:

-Log Me In

-SCCM (System Center Configuration Manager)

INTEGRATED WORKSTATION ENGINEER (Global One Bldg. Eastwood, Quezon City)


Windows 2003 Server, Windows 2008 Server Qwest RX 7.8.1

Ghostcast Server/ MDT CTIOS (Cisco Softphone Technology)

Active Directory NICE Application, Dialogue Coach

Network Tools: Putty/ Tacacs, Microsoft Exchange Server – MS Outlook Email Telephony Tools: ASA, CUCM

Symantec End Point Anti-Virus Citrix

BMC Remedy Action Request System

Duties and Responsibilities

Responding within agreed SLA/OLA for the internal/external customers using Ticketing Workflow

Provides On-site assistance to customers with questions/problems regarding technology infrastructure systems or applications

Performs timely resolution or escalation of problems to appropriate technical personnel/technology expert

Conducts follow-ups, gathers feedback, and provides case status updates on ticket progress

Perform Desktop/Laptop Hardware and Software support on site

Perform operating system upgrades. Make adjustments to system software/configurations as needed

Activation/Deactivation of Nodes in a specific work location and Node Conversion using Node Conversion Tool and Putty

Handles IT Asset Management

Updates request status thru SRM/BMC Ticketing system within the operating level agreement (OLA)


IBM/Lenovo, HP, Epson… Partners

January 2009 – September 2012


Duties and Responsibilities:

Provide Support to End-Users for any IT Related Issue/Request

Supported Platforms/Machines: Windows 98, XP, 7, Server 2000, NT and Linux in an enterprise AD environment

Perform Preventive Maintenance to all POS Computers, Desktop/Laptop Computers, Printer, Scanner, Servers and Rack UPS


Tertiary Computer Science - 2nd Honor

St. John Bosco Institute of Art and Science

Tri Sem

June 2005 – March 2008

Caniogan, Pasig City


Blue Coat (SSL Visibility Appliance)

Blue Coat Packet Shaper


Advanced Classification

URL Categorization

Traffic Tree Management

Advanced Bandwidth Management

Understanding Adaptive Response

PacketShaper Reporting Tools

Network Management and Monitoring

Introduction to Intelligence Center

Introduction to Policy Center

Date: March 10 – 14, 2014

Conducted by: Accenture L3 Network Team (CSI)

Location: Cybergate2 Pioneer, Mandaluyong City

Sophos (Firewall Administration)

Security threats and how the XG Firewall protects against them

Getting Started with XG Firewall

Managing Network Protection

Site-to-Site Connections

Identity-Based Firewall

Web Protection and Application Control

Email Protection

Wireless and Remote Access

Reporting and Troubleshooting

Date: March 23 - 31 2017

Conducted by: Netplay, Inc.

Location: 8F AIC Centre Building 204 Escolta Binondo 1006 Manila, Philippines

ITIL v3 Foundation

Date: February 08 – 12, 2016

Conducted by: Accenture Cybergate 2

Location: Cybergate2 Pioneer, Mandaluyong City


Date of Birth December 6, 1988

Place of Birth Manila

Status Single

Gender Male

Height 5’6 1/2’’

Religion Roman Catholic


Marvin Llanto Neil Aledo

IT Manager IT Manager

Accenture Lilly/ InnovaThink Corp.

+639********* +639*********

Gener Payas

Operations Team Lead

Kulicke and Soffa Industries, Inc. / InnovaThink Corp.


I hereby certify that the above information is true and correct to the best of my knowledge and belief.

Jerry C. Alarcon

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