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Data Entry Customer Service

Location:
Brooklyn, NY
Salary:
20.00
Posted:
February 13, 2019

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Resume:

ELICIA MAGNUS

** **** **** **. *** *B, Brooklyn NY.11226 Cell: 917-***-**** Email:ac8hhc@r.postjobfree.com Objective

To secure a permanent position utilizing senior level banking experience and data entry skills. Education

Career and Educational Consultants Inc. Brooklyn, NY 1999 Computer Applications for Business

Skills: Knowledge of Microsoft Applications; Excellent Communication skills; Typing speed-45wpm; Data Entry-10,000 keystrokes per hour; Bilingual-English & Spanish.

Experience

UPS 10/2017-Present

Feeder Associate New York, NY

Assigning trailers to drivers and inputting information into systems, along with checking trailer and volume forecasts

Inputting time cards and maintaining reports and databases for daily operation

Preparing and maintaining departmental calendars and schedules First Republic Bank 09/2014-01/2016

Documentation Analyst-Preferred Banking Client Services New York, NY

Perform quality assurance reviews as part of new account, supersedes and multi-vesting clients.

Correspond with internal and external clients (bankers, clients, Lending team, and Deposit team) to resolve discrepancies, and worked on the KYC form, PE-VC form, and alternative checklist form to complete the clients due diligence.

Investigate in individuals and entities financial background information, and updated to the banking system.

Customer data into “FLIGHTPATH, TOTAL PLUS and ONBASE”. Thompson Technologies/PWC/HSBC 08/2012-04/2013

AML Data Analyst New York, NY

Manually re-keyed information from one source system into a different destination system that relates to the Anti-money Laundering/Risk

Customer KYC data into Onboarding Tools such as Lotus Notes and Gold Tier platforms.

Conducted due diligence in order to update client profiles to meet OFAC regulations.

Administered Quality Assurance to ensure client profiles were updated accurately and correctly.

Liaise with different departments in order to resolve accounts discrepancies.

Classification of risk associated with the various accounts. New York City Department of Education 07/2011-10/2011 Customer Service/Data Entry Long Island City, NY

Answered questions and resolves customer inquiries in a prompt and professional manner.

Possessed excellent verbal and writing communication skills.

Used all necessary tools, policies and procedures to ensure that customer inquiries are accurately recorded.

Notified supervisors and/or management of difficulties encountered.

Possessed follow-up skills needed to provide service to our customers.

Had full knowledge of the Call recording System.

Had full knowledge of DOE/O.P.T., web sites.

Used Outlook to retrieve and respond to emails.

Composed and respond to e-mails in a professional manner using proper grammar and sentence structure.

Communicated via telephone effectively, clearly and professionally through the use of proper English. JPMorgan Chase Bank, NA- Remit One 01/2000 - 05/2008 Operations Processing Associate-Data Entry Specialist Brooklyn, NY

Data keyed information from customer's image remittance on the Citrix processing system.

Verified and correct mail extractor's input and report clerical errors to ensure that there is no customer impact.

Encoded and list checks on a daily basis.

Trained and mentored teammates on assigned job functions to ensure the highest level of customer satisfaction are maintained.

Maintained professional atmosphere.



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