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Manager Customer Service

Location:
Torrance, CA
Salary:
85000
Posted:
February 13, 2019

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Resume:

Dear to whom it may concern,

This letter is to introduce myself and to let you know of my interest in becoming a part of your organization. The attached resume will furnish you with information concerning my overall employment background, education and skills. My work abilities are backed up with experiences and knowledge. I assure you that I can successfully fulfill any obligations requiring of any responsibility upon your organization.

In each of my previous employment experiences, I have performed my assignments with a high degree of skill and professionalism. My current objective is to obtain a position that will fully utilize my skills and offer an opportunity for continued professional growth.

I believe in excellence and have always dedicated myself, my talents and my creative abilities to assure the effective accomplishment of any company goals. My positive attitude and willingness to give 150% makes me a valuable asset to any organization that would employ me. I am confident that my skills will be an asset and have a favorable impact in your organization.

I look forward to hearing from you in the near future and hopefully to schedule an interview in which I hope to learn more about your organization, it’s goals and plans and how I may be able to contribute to its continues success and growth.

Thank you for your time.

Sincerely,

Mohamad Rafiq Asfour

Mohamad Rafiq Asfour

Phone: 310-***-****

Email: ac8hgj@r.postjobfree.com

Objective:

To obtain a challenging post at your reputable organization that will utilize both my professional experience to contribute to the organization’s goals and simultaneously provide excellent opportunities for career development and personal growth.

Education:

2010, B.Sc Computer Science, Princess Sumaya University for Technology, Amman – Jordan

2005, General Secondary Scientific Education, Bishops School, Amman – Jordan

Positions Held:

Aug 2014 – Aug 2018, Senior Application Security Administrator – Security Department

Al-Etihad Bank, Amman – Jordan

Create and deploy security roles for bank employees using banking core systems such as Oracle Flex Cube & Siebel.

Secure & protect banking systems against unauthorized access, modification and/or destruction.

Conduct security audits and make policy recommendations.

Provide technical security analyses, reporting and consultations.

User privileges control – moving between branches based on risk approvals upon work criteria.

Full control of bank roles and permissions for ERP systems and core banking system (Flex Cube, ECC, Internet Banking).

Manage the security of more than 20 applications.

Finding new polices for the interaction and maintenance of users based on their positions.

QA system changes and upgrades – Core & ERP.

Work with business owners, development team and end users to resolve all ERP related issues efficiently and effectively.

Partner with ERP solution providers and ERP analysts to further develop system capabilities to better suit business needs.

Exposure to ERP software such as Oracle e-Business Suite (EBS).

Assist the IT manager and ERP analyst to analyze and design system specifications for integrating all business processes into a single company-wide business system.

Assist the IT manager and Senior ERP analyst with facilitating project resources, realistic schedules and open communications between implementers and the IT team to ensure the success of the implementation of ERP and other IT related applications projects.

Prepare/liaise documentation, testing, activation and implementation of other ERP modules and functionalities required by the business.

Work hand-in-hand with the developers to provide a better understanding of the development requirements, especially reports and ensure that the Application Administrator can take over the roles and responsibilities of the developer, as and when required.

Drive the ERP support staff to maintain & provide better service to day-to-day operations.

Provide expert advice and support to other departments in all ERP and related applications.

JIRA & Slack Management.

Administrating GitHub users and repositories.

Jun 2011 – Jul 2014, Network and Security Officer – Infrastructure Department

Audi Bank, Amman – Jordan

Basic active directory management.

Centralized Controller Management (Citrix) – controlling the users management, troubleshoot problems and apply fixes.

Helpdesk Support – controlling user’s accounts using ERP system AS400: BANKMATE.

Troubleshooting and maintenance of all system hardware devices.

Work with third-party vendors for security solutions and contracts.

Installing and initializing Cisco users on the server – VOIP configuration and administration.

Handling routers & switches and maintaining network problems.

Applying security configuration on the network – secure the ports in the headquarters and branches, applying the access list on the routers, etc…

Sep 2010 - May 2011, IT Specialist / ICC Master Card – Infrastructure Department

International Cards Company

Installing Windows Operating System, XP, Vista, and Windows 7.

Working on Cisco devices (Routers, Switches).

Installing and configuring Windows Servers (2008, 2012, and 2016).

Basic Active Directory Management (Creating OU’s and Handling users).

Installing and configuring ISA clients and Forefront TMG.

Handling day-to-day IT supports tasks.

Projects:

Flex Cube

Siebel

Instant Issuance (Card Wizard)

Supply Chain

Online Banking (Flex Cube)

Ubanquity (Mobile Banking)

Fraud Trap

Certifications and Courses:

Technical Support – Jordan Securities Commission (JSC)

PHP, ASP.net – University Courses

Routing and Switching – Cisco Network Associate (CCNA)

Risk COBIT 5 – Central Bank of Jordan

Certified Scrum Master – Scrum Alliance

Computer Skills:

Microsoft Operating Systems

Microsoft Office

Object Oriented Programming

Basic Knowledge in VMware ESX and Workstation

JIRA

Slack

GitHub

Areas of Expertise:

Determined

Self-Initiative

Interpersonal Skills

Time Management

Motivational

Working Under Pressure

Communications and Organizational Skills

Office Management

Team Working

Working to Strict Deadlines

Network Fundamentals

Personnel

Problem Solving

Writing Reports

Administration

Customer Service

Languages:

Arabic (Native Language)

English (Fluent; Spoken and Written)

References available on request

LinkedIn Profile: https://www.linkedin.com/in/mohamad-rafiq-asfour-627b751b/



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