ISAAC CRAIG
**** ****** ***** ** **************, Virginia, 22407 770-***-**** ac8hek@r.postjobfree.com
Professional Skills Profile
Programming Experience in C++, Java, and a diverse knowledge in Web development & scripting
In Depth knowledge with Windows, Linux-Ubuntu, and Mac operating systems.
Experienced in troubleshooting Microsoft, Apple, Cisco, and several University specific software and programs
Education
LIBERTY UNIVERSITY, LYNCHBURG, VA, B.S. IT: Network & Security
Minor in Computer Science
Projected graduation, May 20, 2019
Academic Experience
Liberty University 2018 Spring Hackathon
Competed in Liberty’s Hackathon and was challenged with tasks varying from software research, to time sensitive software development, and exploited common security flaws on mock websites and programs.
Placed third overall
VP of Liberty University T.E.C
“Technology & Engineering Club”
I have been a member of TEC since sophomore (2015) year and was elected as VP in my senior year of school (2018-2019)
The club host experts in technical fields for public speaking events, along with technical workshops.
IBM Chatbot Capstone Project
Currently In Progress…
5 team members and I worked with IBM’s permission to build and test a chatbot using their API’s and cloud hosting software.
The purpose of this project was to show the possibilities of using IBM’s software to create a chatbot for Liberty University.
Our chatbot’s purpose was to replicate an after-hours customer service representative and answer and questions someone visiting Liberty’s website might have.
Using an agile work flow our timeline was two academic semesters between Fall 2018 – Spring 2019
Professional Experience
Liberty University, Lynchburg VA, I.T. Helpdesk-Blitz Volunteer, Aug 2017&2018
Installed University supplied software for incoming students.
Worked with a diverse team with differing skill levels and backgrounds to ensure quality service was provided.
Fixed a variety software and hardware related issues in a time sensitive environment.
Troubleshot issues with firewall and network security validation.
Liberty University, Lynchburg VA, I.T. Helpdesk Student worker, September 2018–May 2019
Currently in Progress…
Assisted customers with diagnosing issues and triaging minor issues
Ensured customers received proper assistance and were satisfied with their care
Aided with basic computer software & hardware repairs under the supervision of full time technicians.