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Customer Service Software Development

Lynchburg, Virginia, United States
February 13, 2019

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**** ****** ***** ** **************, Virginia, 22407 770-***-****

Professional Skills Profile

Programming Experience in C++, Java, and a diverse knowledge in Web development & scripting

In Depth knowledge with Windows, Linux-Ubuntu, and Mac operating systems.

Experienced in troubleshooting Microsoft, Apple, Cisco, and several University specific software and programs



Minor in Computer Science

Projected graduation, May 20, 2019

Academic Experience

Liberty University 2018 Spring Hackathon

Competed in Liberty’s Hackathon and was challenged with tasks varying from software research, to time sensitive software development, and exploited common security flaws on mock websites and programs.

Placed third overall

VP of Liberty University T.E.C

“Technology & Engineering Club”

I have been a member of TEC since sophomore (2015) year and was elected as VP in my senior year of school (2018-2019)

The club host experts in technical fields for public speaking events, along with technical workshops.

IBM Chatbot Capstone Project

Currently In Progress…

5 team members and I worked with IBM’s permission to build and test a chatbot using their API’s and cloud hosting software.

The purpose of this project was to show the possibilities of using IBM’s software to create a chatbot for Liberty University.

Our chatbot’s purpose was to replicate an after-hours customer service representative and answer and questions someone visiting Liberty’s website might have.

Using an agile work flow our timeline was two academic semesters between Fall 2018 – Spring 2019

Professional Experience

Liberty University, Lynchburg VA, I.T. Helpdesk-Blitz Volunteer, Aug 2017&2018

Installed University supplied software for incoming students.

Worked with a diverse team with differing skill levels and backgrounds to ensure quality service was provided.

Fixed a variety software and hardware related issues in a time sensitive environment.

Troubleshot issues with firewall and network security validation.

Liberty University, Lynchburg VA, I.T. Helpdesk Student worker, September 2018–May 2019

Currently in Progress…

Assisted customers with diagnosing issues and triaging minor issues

Ensured customers received proper assistance and were satisfied with their care

Aided with basic computer software & hardware repairs under the supervision of full time technicians.

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