Deesha Patel

** ********** *****

Brampton, ON L*R3M9

416-***-****

ac8hdu@r.postjobfree.com

OBJECTIVE

Looking for the position of a data-entry operator where exceptional skills in the management and coordination of sales activities, and excellent skills in communication and organization will be fully utilized to increase sales and profitability.

SUMMARY OF QUALIFICATION

-Strong knowledge and experience of customer relationship management in service industry

-Quick learner with excellent analytical and communication skills

-Great hold on Microsoft Word and Microsoft power-point to prepare documentation and presentations

-Excellent verbal and written communication skills

-Hands-on experience with varies computational and reporting software like Microsoft Excel, Microsoft

Access

-Efficient, hardworking and dedicated team player

-Sincere, punctual with ability to interact with customer, staff as well as upper management

-Bachelor in Computer Application (BCA)

WORK HISTORY

Data-Entry Operator 2005-2008

Kubra Data Transfer (Mississauga-Ontario)

-Learned Kubra’s proprietary software application and data entry process in shortest possible time

-Provided feedback to development team about software improvement which made data entry

operation 2 times faster

-Generated daily, weekly, monthly report using Kubra’s reporting tool and submitted to client for billing.

-Demonstrated excellent key-board skills with extremely less ration of errors in whole department

-Performed manager responsibility like payroll, employee-review and briefing upper management while

department manager was on maternity leave

-Worked as a replacement to receptionist to facilitate customer communication in absence of primary

receptionist

-Resolved customer queries about billing and data-entry thru verbal as well as written communication

Cashier / Customer service 2003-2005

WalMart(Etobicoke, ON)

-Advised customers on their purchases and provide excellent customer service

-Developed reputation for prompt, efficient service with high level of accuracy

-Maintained thorough knowledge of store merchandise

-Identified shortage of inventory and order them to avoid loss of sale due to inventory shortage

-Calculate total payments received during a time period, and reconcile this with total daily sales

-Performed store closing as well as securing premise at the end of day

-Developed constructive working relationships with others and maintain them over time

Store Supervisor 2001-2003

Tim-Hortons(Downtown Toronto, ON)

-Successfully conversed with diverse customer population and dialect

-Monitored supplies of products and replenished stock from backroom

-Administered everyday activities of store from opening or closing

-Prepared reports within required timeframe and schedule

-Managed and processed all guest orders and ensured quality

EDUCATION

Bachelor in Computer Application (BCA) 2001

Gujarat University, Ahmedabad, Gujarat, India

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