Shelby Erickson

612-***-**** – ac8hcc@r.postjobfree.com – 1504 Pine Street D Boulder, CO 80302

Responsible Human Resource team member with strong knowledge of office administration and common human resources operations. Known for having a deep understanding of customer service, data entry, file management, and strong communication skills . Highly skilled in organization, time management and confidentiality. E X P E R I E N C E

April 2018 – Present

R e c r e a t i o n C e n t e r, U n i v e r s i t y o f C o l o r a d o B o u l d e r, C O H R L I A I S O N

- Handles the on-boarding and off-boarding processes for employees throughout the recreation center

- Delivers friendly assistance with new hires throughout the interviewing and hiring process

- Prepares monthly, weekly and daily logs using Microsoft Excel and Office

- Manages reception by responding to customer requests via telephone and email

-Responsible for keeping reception area clean to give visitors a positive impression

-Performs various administrative functions

-Team member for the roll out of the KRONOS payroll system

-Participates in department meetings regarding the new payroll system Aug. 2017 – Dec. 2017

T A C O B o u l d e r, C O

H O S T E S S

-Presented a positive first impression of the restaurant’s friendliness, excellent service and high standards

-Greeted guests upon arrival, seated quests and recorded first drink order

-Managed reservations and carryout service

-Resolved guests complaints quickly and efficiently Aug. 2016 – Jan. 2017

T h e R i t z B o u l d e r, C O

S A L E S A S S O C I A T E

- Provided customers with exceptional care and attention

-Opened and closed stored

-Applied excellent communication skills to close sales and meet daily store goals

-Assisted customers with questions, problems and complaints in person or telephone

-Prioritized tasks in order to achieve a wide range of daily objectives Feb. 2015 – Aug. 2017

N i c o l e M e r z P l y m o u t h, M N

F A M I L Y N A N N Y

-Built constructive and open relationships with the family through open communication

- Developed age-appropriate activities and programs for children ages two to eleven

- Communicated openly with children's parents about daily activities and behaviors

-Encouraged curiosity, exploration and problem-solving appropriate to children's development levels E D U C A T I O N

2015 – May 2019

U n i v e r s i t y o f C o l o r a d o B o u l d e r B o u l d e r, C O Bachelor of Arts in Communication Minor in Leadership Studies S K I L L S

1. Customer Engagement/service

2. Issue identification and resolution

3. Microsoft office, social media

4. Payroll Processes and regulations

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