Post Job Free

Resume

Sign in

Customer Service Sales

Location:
Calgary, AB, Canada
Salary:
18 Hourly
Posted:
February 15, 2019

Contact this candidate

Resume:

JASMEEN

** ********** ******** **, ******* T*J *K5 C: 587-***-**** ac8h9f@r.postjobfree.com

PROFESSIONAL PROFILE

Enthusiastic and organized dedicated professional with 8 years of progressive experience in Sales and Customer service resolving user inquiries across a variety of platforms. Experienced relief supervisor with technical Sales and troubleshooting expertise.

SKILL

Customer service expert

Information Management

Analytical and critical thinker

Multi-line phone talent

Fast learner

Team Spirit and Time Management Skills

Multi-tasking

Strong Interpersonal Skills

Full Customer Dealing Knowledge

Dispute resolutions

WORK HISTORY

Customer Service Support/ Relief Supervisor

SSSS Immigration and Services Inc. Calgary, AB November 2017 to December2018

Answer telephone calls promptly and minimize delays that could lead to abandoned calls

Handle Customer’s Enquiries.

Create and modify documents using Microsoft Office.

Interact with customers to provide and process information in response to inquiries & concerns.

Offer alternative solutions where appropriate with the objective of retaining customers.

Maintain hard copy and electronic filing system

Resolving customer issues in a clear, courteous and straightforward manner.

Demonstrate professionalism and courtesy with customers at all times.

Maintain and update customer service database.

Responsible for maintaining database.

Manage customers' expectations and experience to a high degree of customer satisfaction.

Resolve customer complaints by identifying problems.

Customer Service Support/Sales Agent

Zoom Travels INC Calgary, AB April 2014 to November 2017

Answer telephones and transfer to appropriate staff member.

Handle customers with the solution of their problems.

Summarizing company services to the customers.

Responsible for maintaining database.

Maintain hard copy and electronic filing system.

Responsibility of sending invoices to the customers.

Create and modify documents using Microsoft Office.

Maintain and distribute staff weekly schedules all the other duties assigned.

Store Supervisor

Newell Furniture Inc. Montreal, QC July 2012 to March 2014

Supervise staff activities.

Authorize payments by cheque and return of merchandise.

Provide information about the retail store and services to members of the public.

Assist customer with their demands, suggestions and complaints.

Train and motivate trainees.

Communicate manager regarding sales and other important matters.

Maintain inventory and order merchandise.

Bank Teller Oriental Bank of Commerce / Jalandhar, India/ February 2011 to May 2012

Handling Financial Transactions at high volume Branch.

Manage Deposits, Withdrawals, and Transfers and Check Cashing.

Handle all types of Customer’s Enquiries.

Interact with customers to provide and process information in response to inquiries & concerns.

Manage Cash flow and Helps in Locker Facilities to customers.

Process Loan payment, Open and Close Accounts.

EDUCATION

Post Graduate Diploma: ACCOUNTING, 2014

English Montreal School Board - Montreal, QC

Graduation: Bachelor of Commerce (B.COM), 2011

Kurukshetra University – India

ACHIEVEMENTS

Rewarded with Service Excellence Pin for Good Dealing Customers For Life.

Received Royal Blue Awards

LANGUAGES

Fluent in English, Punjabi and Hindi

REFERENCES AVAILABLE UPON REQUEST



Contact this candidate