Customer Service Front Desk
Resume:
JAILYN NUNEZ
*** * ***** **. *****, NY ***** 646-***-**** ************@*****.***
PROFESSIONAL SUMMARY
Seasoned, bilingual (English/Spanish) professional with 15+ years of administrative and customer service experience. Served as the public face at the reception desk of a large and busy library. Proficient in all Microsoft operations. Strong planning and organizational skills.
EXPERIENCE
New York Public Library, Bronx, NY 2004 - 2018
Clerk /Office Aide
●Managed front desk and interfaced with diverse visitors
●Typed letters, memos, lists, book labels, ordered requests and/or forms
●Answered the telephone and answered general informational questions
●Performed routine searching of records and catalogs
●Shelved discharged material; kept shelves in order; cleared desks, tables, etc. of library materials
●Charged and discharged items, including Reserve material
●Searched for missing books and other library material
●Performed simple binding and repair operations
●Prepared material for sending outside the library and received, unwrapped, stamped, and routed incoming material
●Ran library-related errands
●Performed related duties as assigned
New York Public Library, New York, NY 2003-2004
Computer Page
●Performed routine maintenance and kept records of computer use
●Introduced and oriented patrons to the various computer software applications
●Located library materials for patrons
●Answered routine inquiries, and referred patrons in need of professional assistance to librarians
●Sorted materials and returned them to their proper place
●Covered the circulation desk with all associated duties on a frequent basis
●Assisted coordinating programs for children and teens
●Provided private instruction to individual or small groups of students to improve academic
performance, improve occupational skills, or prepare for academics
EDUCATION
Lehman College, Bronx, NY Expected 2019
BA Business Administration - Human Resources
SKILLS
Academic internet research and navigation
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