PAUL LAI

**** ******** **, *******, ** *****

Tel: 469-***-**** E-mail: ac8h8h@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Experienced Business Analyst, worked with modern web and mobile development applications. Gathered, analyzed and created all types of requirements documents for technical solution projects.

• Fast learner, hard worker and team player who is proficient in business process analysis, documentation and testing.

• High energy, patient, self-motivated, strong analytical, problem solving skills, and confident professional of enthusiasm in technology field.

CORE COMPETENCY

• Programming Language: HTML, CSS, JavaScript, SQL

• Database: MySQL, Oracle

• Cloud platform: Amazon AWS, DigitalOcean

• Code Management / Deployment : Git, GitHub Jenkins, Dockers

• Methodology: Agile, Scrum, Continuous Integration & Deployment WORK EXPERIENCE

Home.Cooking/ Min.Delivery, Houston, Texas

Business Analyst Jul. 2018 – Present

• Designed and lead implementation of order delivery system resulting in time and cost savings and increased efficiency.

• Developed and managed weekly detailed performance review models and reports.

• Improved and innovated operational standards and ensured all policy and procedures are followed at all levels.

• Created and Scheduled Date-Driven and Standard Subscriptions with different rendering options like PDF, CSV, EXCEL etc. using data sources from SQL Server.

• Extensively used SQL server reporting services to generate reports on a weekly basis for a particular sales type in a given period.

• Created detailed of testing scenario which sequences the activities needed to test the platform.

• Performed testing in development and end to end testing in QA. Direct Energy, Houston, Texas

Business Analyst Nov. 2017 – Jul. 2018

• Work with business to gather requirements.

• Create business requirement documentation in collaboration with IT Architect & developers.

• Write test cases and test scripts

• QA experience in life cycle, including requirements gathering, risk analysis, project planning, scheduling, testing, defect tracking, management, and reporting.

• Generated and optimized already existing views to enhance performance for creating reports and SSAS cubes.

• Coordinate, support business in User Acceptance Testing (UAT) OptiSigns, Houston, Texas

Business Analyst May. 2016 – Nov. 2017

• Worked with architect, designers to understand business processes, design and turn that into technical specification and development.

• Actively supported business users for changes in reports as and when required using SSRS.

• Documented business processes, write test cases, scripts

• Support bugs fixes and make recommendation for improvement.

• Support deployment of the application to production.

• Support end users to resolve issues in production.

• Follow Agile delivery methodology with 2 weeks sprints, feature release. EXTRACURRICULAR ACTIVITIES

Vice President of Taiwanese Student Association, UTD Feb. 2015 – Feb. 2016 President of Student Association, CYCU Jun. 2009 – Jun. 2010 EDUCATION

University of Texas at Dallas, Dallas, TX Sep. 2014 – May 2016 Master of Science in Information Technology and Management Chung Yuan Christian University, Chungli, Taiwan Sep. 2007 – Jun. 2011 Bachelor of Science in Mechanical Engineering