Customer Service Management

Jagdish Muttreja

*** *** **** ****, ****

Etobicoke, Ontario M9C 4X1, Canada

Home Phone: 416-***-****

Cell Phone: 416-***-****

*********@*****.***

OBJECTIVE Seeking customs management position in anorganization dealing in international business, trading, import-export andmanufacturing.

EXPERIENCE Devidas & Company, Kabul & Kandahar

Family Business, 1975 - 1979

Ran and Managed all facets of the business, from negotiations, purchasing, sales and administration daily.

Devidas and Company was a century old business that imported and exported commodities from and to the whole world. Mainly dealing with Asia and Europe. Liivingston International, Mississauga, Ontario

Client Service Manager and Various, 1989 - 2015

Held various positions from managing a branch, leading a team of 30 employees with day to day issues with clients and other operations issues and duties. Managed client relationships: Managed all aspects ofclient's portfolio. Conduct client visits to understand their cross-bordertrade requirements. Understands client history, running appropriate reports onrevenue and transactions, analyzing client information in appropriate systems(SFDC) determine strengths, weaknesses, opportunities and threats. Establishedstrong relationship with clients financial decision-maker as their singlepoint of contact for all lines of business.

Main contact with our clients. Proactively contacted client toconfirm satisfaction and identify new opportunities

Client education for Canadian regulatory updates and newrequirements from Customs and other government agencies

Resolve escalated issues and approve write offs jointly with operations managers Project managing new client onboarding

Led client renegotiations and profitability analyses Monitored and act upon client satisfaction survey results Locked

Locked

Led periodic business review meetings with clients 20 years customer service management experience in customsbrokerage SKILLS • Office Management. Multicultural Understanding. Oral Communication. Leadership/Advocacy. Problem Solving. Public Speaking. Project Management. Planning. Presentations. Decision Making. Critical Problem Analysis/Resolution. Well-Developed Listening Skills. Team Building and Management. Relationship Building. Supervision and Mentorship.

• Communication in various languages

EDUCATION Delhi University, New Delhi

Bachelor of Arts, English Literature, Minor: Phychology, 1975 English Literature consists of works of Shakespeare, P.B, Shelley, Lord Tennison, William Wordsworth and many others

LANGUAGES • English, Hindi, Punjabi, Dari(Persian), Pushto and Urdu CERTIFICATIONS • CCS - CSCB, Toronto Canada, 1991 - 1992. Canada Customs Specialist completed courses and kept membership until 2016 This is a designation of Qualified Customs Broker

• Problem Solving and Decision Making - Kepner Tre3gor, Toronto, Ontario, 2008. Additional course work in Problem Solving and Decision Making extensive training course

• Project Management - Franklin Covey, Toronto Canada, 2007. Extensive course in Project Management with practical handon workshops

• Presentation Skills with public speaking - Consultant, Toronto Ontario, 2009. Hands On Presentation on Power point and public speaking on various topics

• Time Management, Toronto Ontario, 2010. Time Management Skills

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