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Sales Customer Service

Location:
New Jersey, United States
Posted:
February 15, 2019

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Resume:

Rajesh J Ashar

*** ******* ***** ***** ****** NJ – 08831-5337

Email : ac8h4q@r.postjobfree.com

Cell : 732-***-****

Objective

Professional and pro-active leader who always has an upbeat positive attitude and who possesses a successful track record in building and cultivating business relationships. Remains calm under pressure and has the ability to deal with any situation that arises. Rajesh is a team-oriented person who thrives in a high-energy, fast-paced environment; always willing to take on new ideas and challenges; eager to develop them further.

Key Skills

Experienced Negotiator, Recruiting Life Cycle, Immigration laws Delivery Management, Marketing, Sales Skills, Cost Control, Sales Initiatives & Technical Awareness

Summary

22 years of experience, including nearly four years as an Account Manager, selling IT services with a heavy emphasis on all-round personal and client development

Highly motivated to outperform the competition; confident to consistently set and achieve personal goals and exceed corporate expectations

Experienced in Client development. Continually researching and following-up on new business development leads

Successfully built a large network and contact list for sales and recruitment leads/referrals

Skilled in identifying prospects and maintaining established accounts by consistent follow through

Identified opportunities, verified and successfully filled the job requirements

Managed valued contractors on assignment

Skilled in assessing customer needs and providing solutions

Effective in reading buying signals and possess strong closing abilities

Strong communication, presentation and listening skills

Ability to effectively deliver difficult messages while emphasizing positive, future-oriented perspectives

Technical aptitude, with the ability to appropriately apply technical service base to individual customer needs

Highly adaptable to change in business direction, services, and needs from a prospect, client and All Covered perspective

Ability to influence and encourage vs. control others

Successful track record of sales and relationship management with notable accomplishments

Strong knowledge on legal work authorization within the US

Strong analytical and strategic thinking skills

Ability to coordinate multiple sales activities

Exceptional interpersonal, oral and written communication skills

Exceptional planning, organizational and time management skills; self-starter

High level of professionalism and integrity; good judgment

Superior work ethic and high energy level

Ability to work with all levels of the organization

Training

Quality Analyst Training

Business Analyst Training

PROFESSIONAL EXPERIENCE

VFS Global – Partnering Governments Providing Solutions September 2017 - Present

VFS Global is an authorized partner to work with different client governments for visa related solutions, in the US they partner with the following client governments, in my supervision I worked with the below governments

France

Finland

Netherlands

Norway

Portugal

Sweden

Attract Develop, Manage & Retain potential team Members

Lead Development of Financial Plans, forecasts and manage budgets for the BU

Support Risk Management & Mitigation Activities

Coordinated Mobile Biometric Units with Universities nationwide

Planned Designed & Implemented Website for B2C Products like Form Filling & Visa Services

Client Solutions Director November 2015 – September 2017

8K Miles Software Services, Inc.

Client Solutions Director for several Healthcare IT clients in the US:

Children’s Hospital of Philadelphia

Sutter Health - California

City of Hope

Rady’s Children’s Hospital

Deaconess Health

Responsibilities

Cater to client’s Healthcare IT EMR needs (Epic, Allscripts, etc.); acting as liaison between internal team and the client

Perform daily client account tasks, which includes retrieving new job requirements from the client and all details pertaining to the requirement. Also negotiate bill rates, contract terms, start dates, etc.

Inform internal team of any new requirements; job descriptions, rates, etc. and prioritize them

Run daily calls with internal team to discuss status of requirements

Coordinate with clients to determine budgetary specifications

Submit potential candidates to the clients; set up interviews and provide prep calls with the candidates

Research and respond to client queries as required

Manage and review revenue forecasts on both a daily and weekly basis

Oversee analysis and resolution of billing discrepancies

Provide assistance in report development to senior account management

Design the revenue projection for the SBU

Ensure that monthly targets are achieved

Run bi-weekly calls with the management team to deliver the progress on individual accounts

Responsible for marketing of “bench” candidates with distinct Epic Healthcare IT skills

Coordinate all efforts between the client, candidate and internal team when a consultant is placed; ensuring there is no delay in the consultant’s start date by completing paperwork in a timely manner and making sure the candidate meets all compliance requirements

Follow up regularly with the client, making sure they are satisfied with the consultant’s skills and knowledge, and also follow up with the consultant to make sure there are no concerns and the consultant is happy

Account Manager December 2013 – November 2015

Real Soft Inc., NJ

Worked on direct requirements from Financial & Banking Institutions, Academia, Telecom and Public Utility companies.

Voya f/k/a ING

Pearson – Always Learning

State Street

PGW – The Utility Company of Philadelphia

Responsibilities

Promoted services to clients by determining and implementing appropriate marketing techniques for industry and region, including regular visits to current clients

Ability to interact with top management while coordinating these delicate relations with mid-level management and getting strategic positions under our belt

Built a team by procuring strategic positions which help grows the footsteps both onsite and offshore

Qualified and prioritized new job orders

Negotiated with client to establish appropriate bill rates, contract terms, and fees for incoming job orders.

Employed appropriate methodologies to facilitate the matching process from the client perspective.

Ensured client expectations regarding job orders are set and maintained

Conducted follow-up activities with clients to ensure customer satisfaction and delivery by candidate of expected services

Identified new job order opportunities through client contacts and consultants via candidate marketing and relationship building.

Identified customer needs; continuously alert and responsive to changing customer business environment and needs

Prepared and debriefed clients; provided coaching and advice to the client through the interview process, to include counter-offers

Advised clients throughout the placement process

Worked closely with Talent Delivery associates in efforts related to candidate activities including quality assurance, candidate follow-up, candidate retention and extension, lead generation, re-marketing, and assignment end.

Participated in periodic training to enhance representation of clients in HR management decisions

Dealt with partners in giving them more understanding about the job and helped them source the right candidate for the job

Liaison with Paralegal to ensure the documentation was in proper order

Dealt and maintained relationships with a multiple pool of suppliers to leverage and submit the best candidate to get the first movers advantage

Coordinated with Major MSP’s like Pontoon, Bartech & Allegis to onboard the candidate smoothly following their process completely

Kuoni Travel (I) Pvt Ltd March 1996 – December 2012

Business Unit Head - North American Markets

Responsibilities

Business Development

Managed business operations with focus from top line to achieving bottom-line performance

Devised marketing, advertising and promotion plans by exploring marketing opportunities for business volume & revenue

Analyzed market response on product performance for product improvisations

Responsible for achieving GOP of Strategic Business Unit. (SBU)

Provided Product Presentations to Travel Agents fraternity in major cities of USA thus promoting and gearing up sales to the desired level

Handled Sabre GDS system creating reservations and issuing tickets

Created a revenue of 3 million dollars a year

Operations

Managing Brand Communication & Profitability.

Ensured that Minimum Operating Strength be maintained by achieving required number of passengers to operate every departure

Worked extensively with the USA market for 11 years managing the entire department in terms of surpassing sales goals year on year.

Conducted annual Travel Agent seminars in the USA and also passenger Carnivals in the USA

Initiated the consolidation business strategy within the travel fraternity

Client Servicing

Assisted clients in determining their itineraries & travel plans, offering them most competitive travel solutions

Managed customer service operations for rendering and achieving quality services

Responsible for resolving customer complaints on performance bottlenecks within 48 hours

Provided value added customer services by attending customer queries and issues

Monitored the post service activities like follow up with the customers, service reminders and handling customer grievances for superior customer service

Traveled extensively to UK & Europe, and within USA to understand the & offer quality product deliverables to the customer



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